What are the responsibilities and job description for the Inside Account Manager - NASA SEWP, Renewals position at ADS, Inc.?
In 2022 ADS, Inc. acquired 4-Star Technologies, a HUBZone and SDVOSB business. This position will directly support the 4-Star Technologies Team while executing on the NASA SEWP contract vehicle.
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JOB TITLE: Inside Sales Representative - NASA SEWP, Renewals (4-Star Technologies)
LOCATION: ADS Headquarters (Virginia Beach, VA) Not Remote
RESPONSIBILITIES
This hybrid position between sales and renewals exists to manage, and when possible, anticipate customer needs and provide legendary customer service for the NASA SEWP contract. The role will require a team player that is responsible for sustainable growth within the 4-Star portfolio. This position will build strong partnerships with the external/internal stakeholders to expand on existing opportunities, negotiate cost savings and facilitate communications between customer & supplier.
RESPOND TO CUSTOMER REQUESTS VIA PHONE/EMAIL & SEWP Portal
- Source products and develop quotes based on customer requests
- Become familiar with partner vendors and making product suggestions
- Research and price new products and identify new vendors as needed
- Negotiate with vendors on pricing & delivery
- Make recommendations on contracts or other funding vehicles
- Develop relationships to generate repeat business
RENEWALS
- Negotiate terms with new and existing suppliers to maximize overall margin
- Identify new vendors. Assess viability for partnerships capability
- Maintain deep relationships with vendor community - continually reinforce ADS value proposition
- Execute sales initiatives that bring value and margin to ADS Sales reps and vendors
- Develop long term plan for renewal growth
- Engage in deal strategy & negotiations
- Actively log all sales activity
SALES ADMINISTRATION & UTILIZE SALESFORCE CRM
- Post-order follow ups
- Track all activities & opportunities
SUPPORT SEWP SALES REPS
- Provide recommendations for deal strategy
- Assist in closing sales
SUPPORT ENTIRE TEAM AS NEEDED
MINIMUM REQUIREMENTS
- Bachelor's Degree required (US Military experience may be substituted in lieu of a degree)
- 5 years of relevant (B-to-G) sales experience may be substituted at Hiring Manager’s discretion
- Minimum 2 years of sales & customer support experience in a non-call center environment
- Must be able to operate in a completely unscripted environment
- Retail experience will be considered, but B-to-G, B-to-B or Financial Services are highly preferred
- 3 years' experience with MS Office in a work environment, particularly Excel & Outlook
- Salesforce CRM experience highly preferred
- Must have a highly developed ability to multi-task. This position is expected to be able to switch gears quickly and be able to comfortably operate with multiple interruptions
- Excellent verbal and written communication skills must be able to talk to new people with ease
- Prior experience with government contracts strongly preferred
- Extended hours and occasional travel (3-4X/year) may be required
WHAT DOES "GOOD" LOOK LIKE?
- Quick Response to Calls & Emails
- New case/lead turnaround <48 hours
- Rapid & Accurate Quote Turnaround
- Depth of Product Understanding
- Depth of Contract Knowledge
- Quote Volume & Value
- Growth in Average Margin % of Booked Orders
KEY PERFORMANCE INDICATORS actual targets to be set/assessed by direct manager
- # of Calls (to customers & suppliers requirement varies depending on role)
- # of Primary Quote Lines
- # of Opportunities with Activity
- % of Opportunities with Activity
ADS believes that a diverse work environment leads to bigger thinking and more creative solutions to our customers' problems, and we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identification, national origin, or any other legally protected characteristic. We strive to represent our community with a workforce diverse in gender and ethnicity. We actively seek out veterans and the disabled for opportunities at ADS.
