What are the responsibilities and job description for the Account Executive position at ADS?
Account Executive
General Purpose
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Main Job Tasks and Responsibilities
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Process orders, receipts and requests
- Direct requests and unresolved issues to the designated resource
- Manage customers' accounts
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Communicate and coordinate with internal departments
- Follow up on customer interactions
Education and Experience
- High school diploma
- Knowledge of customer service principles and practices
- Knowledge of relevant computer applications, open office, MS Office
- Knowledge of administrative procedures
Key Competencies
- Interpersonal skills
- Communication skills - verbal and written
- Listening skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Customer service orientation
- Adaptability
- Initiative
- Ability to multi-task and work in a fast paced environment
Job Type: Full-time
Pay: $52,000.00 - $59,252.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Blauvelt, NY 10913: Relocate before starting work (Required)
Work Location: In person
Salary : $52,000 - $59,252
