What are the responsibilities and job description for the Field Application Engineer position at ADT Careers?
What You'll Do :
We are seeking an enthusiastic, passionate Field Application Engineer with established experience installing and training customers on complex home automation and security systems. The person in this role will implement and support industry best practices, and be a part of a team dividing and supporting half of the US. This engineering team member will work in close coordination with operations and sales on new product initiatives, identifying best practices and troubleshooting with customers for non-standard installations.
- Provide pre-sales and post-sales technical support to customers via email, video conferencing, site visits and telephone.
- Assist our customers with the proper installation of ADT Multifamily product and services.
- Interface between operations and our engineering team.
- Travel and visit customers within USA.
- Assist in resolving technical issues at customer sites.
- Conduct technical training, customer demonstrations and prepare the required documentation.
- Develop methods and best practices for delivering outstanding service to our customers.
- Answer technical questions in a timely fashion and resolve technical objections.
What You'll Need :
Compensation & Benefits :
The salary range for this role is $82,400.00 - $123,600.00 and is based on experience and qualifications.
Certain roles are eligible for annual bonus and may include equity. These awards are allocated based on company and individual performance.
We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.
Anticipated application end date will be on 4 / 11 / 2025.
ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com / diversity to learn more.
Salary : $82,400 - $123,600
