Sales Training Team Manager

3015590

Company Overview:

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT

Check out more about life at ADT here.

Position Summary:

Responsible for supervising the day to day activity of NSC Sales Representatives ensuring maximum positive action outcomes from each call and meeting performance goals of the team.

• Monitor progress and development of Representatives against performance measures and standards. Deliver monthly development plan. Train, coach, motivate, evaluate and discipline as appropriate.
• Manage the team to ensure performance goals are met and make recommendations to enhance team productivity.
• Assist Representatives with difficult situations as needed involving research and problem resolution to preserve customer relationship.
• Maintain open flow of communications with Representatives, ensuring they have a complete understanding of marketing promotions and updates.
• Manage calls in queue to ensure abandon rate is maintained at or below accepted levels.
• Assist Sales Manager in the design and implementation of training programs.
• Assist Sales Manager by providing recommendations for improving systems processes and assisting with research and problem resolution.
• Maintain communications channel with field sales organization to resolve questions or issues.
  
  

Qualifications - External

Education/Certification:

• College degree or equivalent business experience required.
  
  

Experience:

• Three years of NSC sales experience or equivalent ADT sales experience. Supervisory experience preferred.
• ADT specific product process knowledge.
  
  

Skills:

• Strong analytical and problem solving skills.
• Demonstrated leadership ability.
• Strong verbal communication skills.
• Excellent listening skills.
• Positive interpersonal skills.
• Demonstrated PC knowledge.
  
  

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.