What are the responsibilities and job description for the Technician- End Point AU1086 position at Adtalem Global Education?
Opportunity at a Glance :
This position is based in St. Maarten and candidates must be physically located on the island to be considered. Local candidates are strongly encouraged to apply as we value contributing to the community and fostering local talent.
The End Point Technician is responsible for basic installation maintenance and troubleshooting of various endpoint hardware and software within our institutional environment and by our remote users. Activities include assigning and or completing daily incidents and task. Setup configuration maintenance monitoring troubleshooting and disaster recovery.
Responsibilities
- The Endpoint Technician provides up to Tier 2 onsite and remote enduser support.
- Assess issues and provide solutions for problems that cannot be handled by Tier 1 support escalates high impact endpoint or software related issues.
- Timely installation and repair of endpoint hardware operating systems firmware software and peripherals.
- Manages assigned ServiceNow incidents tasks and requests. Maintain inventory accuracy of endpoint hardware.
- Tests new software and hardware for compatibility.
- Maintains a strong service excellence culture.
- Provide training on endpoint software and peripheral usage. Participates as a technical resource needed in both large and small projects.
- Develops and updates SOPs assist in the development of technology policies and procedures.
- Works closely across IT teams to ensure effective communication and project escalation.
- Based on departmental assignment provides technical assistance with classroom audiovisual and computer hardware equipment video conference systems classroom computers instructional software applications AV digital media creation lab and computerbased classrooms and thoroughly document all support issues and resolution.
- Completes other duties as assigned.
- Performs other duties as assigned
- Complies with all policies and standards
Qualifications :
Additional Information :
Equal Opportunity Minority / Female / Disability / V / Gender Identity / Sexual Orientation
Remote Work : Employment Type :
Fulltime
Key Skills
Bootstrap,CSS,Front-End Development,HTML5,React,Redux,Node.js,Angular,Less,JavaScript,backbone.js,Sass
Experience : years
Vacancy : 1
