Director, Customer Innovation & Strategy

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

 

This role will engage with our Enterprise customers, internal teams and executive leadership to aggregate and disseminate insights from our priority customers across the extended Enterprise sales organization. This role will provide speed and consistency to capturing field insights and articulating Adobe’s differentiation through products and innovation. This candidate will have the enterprise experience needed to amplify the VP of Global DSG’s point of view, reach across the organization to foster cohesion, and drive strategic initiatives forward. This role is considered pivotal in helping DSG support customer innovation through Adobe’s products.

This role will closely shadow the VP Global DSG to ensure a clear understanding of our strategy and team initiatives with the goal to translate customer initiatives into innovation supporting revenue through all Adobe products; DX and DMe, resulting in enterprise grade support for customers.

The candidate will also support initiatives across verticals which involve data collaboration, retail media networks and future offerings or opportunities for customers to work together.

To better support the field, this candidate will also create a series of targeted engagements to better understand our customers’ priorities and identify the findings needed to ensure establishment of a north star vision. They could include but are not limited to:

Customer Advisory Board - Select strategic customers to engage in roundtable discussions on topics ranging from existing products, requested features, implementation best practices, services and support, and others.

CEC Motion – Establishing a programmatic approach to CECs that can be replicated cross-region, cross-vertical and cross-cloud.

Podcast Series and/or Field Outreach Communications- Work with DSG vertical and sales leaders to feature key customer sales engagements, and CEO perspectives to motivate, inspire and teach the global field organization.

Global Executive Sponsor program - This role will be global to strategically align senior executives with DSG motions and initiatives, and create structured collaboration and support of key customers and partners. Adjacently, this role will be responsible for also creating a global

Executive Sponsor program to align Adobe Vice Presidents and Senior Directors as sponsors for Adobe Enterprise priority accounts to drive engagement, enhance growth, and build loyalty.

This role offers a unique opportunity to make a significant impact on our field sales teams’ success and satisfaction while driving business growth and innovation. The role will influence the Enterprise sales’ success and drive meaningful outcomes for the organization. If you are a candidate that is passionate about delivering exceptional customer experiences and driving positive business outcomes, we’re excited for you to apply!

Qualifications

Required Qualifications

· Bachelor's Degree in Business, Operations, Finance or related field AND 10 years work experience in program management, process management, process improvement

· 10 years experience in digital media and data utilization

Preferred Qualifications

· 8 years managing projects, including planning, managing timelines, and tracking progress, and/or change management experience.

· 5 year experience using sales tools and platforms

· Experience working in a large, internal global matrix.

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $176,900 -- $312,000 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

Salary : $176,900 - $312,000