Senior Manager Experience Design

Address : USA-IL-Chicago-300 South Riverside PlazaStore Code : User Interface / User Experience (5157909)Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.Primary Purpose We are seeking a thoughtful Senior Manager of Experience Design to join the AD USA Experience Design leadership team. The Experience Design team has an effective partnership with Product Management and Development teams. We collaborate with engineers, product owners, brand clients and executives throughout the product development lifecycle. This is a hands-on design role, ensuring your product portfolio delivers on desired outcomes and at a high standard of quality. A successful candidate thrives in collaborative environments and relationship building with cross-functional partners, while sharing accountability and outcomes. You have a high standard for design quality and your humility, communication and backbone inspires the rest of the team to reach and elevate those standards.Our flexible / hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Chicago, IL, and Quincy, MA.Applicants must be currently authorized to work in the United States on a full-time basis.Duties And Responsibilities Advocate for the customer and champion a user-centered design approach throughout teams and the product development lifecycleSet a design vision and strategy for your area of focus that aligns customer needs with business goals and technical feasibilityContribute to setting and upholding design quality standards across the teamDrive the design process from concept to execution to optimization, ensuring products are desirable and designs are intuitive, accessible, and meet ADUSA design team standardsTake on design tasks and initiatives by creating design artifacts including flows, prototypes, and high-fidelity designsFacilitate design critiques in an effective and engaging manner with clear takeaways and next stepsSystems thinker – ability to think across channels and touchpoints, and throughout the technical, backend and backstage systems necessary to orchestrate an experienceSteward a culture of data and research informed decision-makingOrganize and facilitate workshops in an effective, engaging and collaborative mannerContribute to our product roadmap, OKR’s, optimization plans, and identify opportunities to continuously improve the customer experienceSolve complex problems - whether it stems from an initiative, process, technical, people or team challengePartner with product and tech leads as well as design and research leadership peersCultivate your internal network across the company including stakeholders from marketing, merchandising, retail media, and fulfillmentMonitor industry trends, emerging technologies, and competitors to identify opportunities for value creation, innovation and differentiationQualifications Proven experience (8 years) in experience design, product design, or a related role with at least 3 years leading design teamsBachelor’s degree in design, HCI, a related field, or professional experience in the field; Master's degree preferred.Proficiency in design tools such as Figma, etc., and understanding of front-end development technologies.Solid understanding of advanced user centered design methods and principles, design best practices, and design research methodologiesExcellent communication skills with the ability to articulate design concepts and rationale to stakeholders at all levels.Preferred Qualifications Strong presentation and storytelling skillsStrong stakeholder management skillsAbility to resolve and diffuse conflictsEvangelize the design practice, amplify the value of design with stakeholders in your area of focusEstablish and maintain essential elements of the design organization practice – including but not limited to design standards and principles, training & development, recruiting & onboardingThis role will not have direct reports initially but in the future, you may be expected to : Lead, coach, develop, and inspire a team of high performing experience designers. Nurture and support team health, engagement, and career development. Resource planning & allocation; take on design initiatives when appropriateAt Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.Seniority level Mid-Senior levelEmployment type Full-timeJob function Business Development and SalesIndustries : Retail#J-18808-Ljbffr