What are the responsibilities and job description for the Remote Customer Support Operator position at Advance Auto Parts?
A company is looking for a Virtual Store Support Operator (Remote).Key Responsibilities : Provide front-line customer service by answering calls, returning voicemails, and responding to emailsAssist with locating proof of purchase, handling return / exchange refusals, and resolving customer concernsDocument customer interactions and maintain updated information in a case management systemRequired Qualifications, Training, and Education : High school diploma or GED; minimum of 2 years related experience preferredTyping speed of at least 45 words per minuteMust be available to work shifts between Monday-Friday, including holidaysAbility to thrive in a fast-paced and ever-changing environmentExperience in call center or customer service is preferred but not required
