What are the responsibilities and job description for the Virtual Customer Support Operator position at Advance Auto Parts?
A company is looking for a Virtual Store Support Operator to provide customer service and support to store team members.Key ResponsibilitiesAnswer incoming calls, return voicemails, and respond to emails while maintaining customer composureDocument customer interactions and maintain updated information in a case management systemCollaborate with store leadership to resolve customer concerns and provide website technical supportRequired Qualifications, Training, and EducationHigh school diploma or GED required; 2 years of related experience preferredTyping speed of at least 45 words per minuteMust be available to work flexible shifts, including holidaysAbility to thrive in a fast-paced, ever-changing environmentBackground check required for employment
