Dental Treatment Plan Coordinator

Why Join Advance Community Health

Life in the Triangle, with the Atlantic Ocean only two hours to the east and the Blue Ridge Mountains 3.5 hours to the west, living and working in the Triangle area gives you the best life has to offer. Advance Community Health (ACH) proudly offers employment opportunities in multiple locations throughout the Triangle, including Raleigh, Apex, Cary, and Fuquay-Varina! 

Our Raleigh office, conveniently located less than 6 minutes from the heart of Downtown Raleigh, gives you easy access to some of the best food and entertainment the Triangle has to offer! No matter who you are, the Triangle offers everything you need to live a happy, fulfilling life!

Position Summary 

The Treatment Plan Coordinator’s primary responsibility is to facilitate the patient’s office experience in being seamless and ensure the patient leaves well informed and prepared for their needed treatment plan and the cost associated. This includes ensuring the patient understands their treatment plan cost, the benefits of treatment, insurance benefits, assisting with financial arrangements and coordination of appointments.

Benefits Offered

• Company paid Medical for Employee and two dependents. 
• Dental, and Vision insurance
• 401K participation
• All employees receive their Birthday Off 
• One Floating Holiday

Essential Duties and Responsibilities

•  Prepare and present treatment plan and financial estimates to patients for all prescribed treatment.
• Ability to complete treatment plan calculations and understand dental fee schedules and frequencies.
• Schedule patient treatment appointments; reschedule patients that miss their appointment and call patients that have not completed treatment.
• Manage the Doctor and hygiene schedules to achieve utilization and production goals through efficient use of appointment time.
• Work with clinical team to effectively manage daily patient flow, providing communication and information to the appropriate individuals.
• Assist patient with financial arrangements.
• Complete full break down of patient’s insurance benefits.
• Handle all treatment plan paperwork.
• Effectively communicate and develop a strong working relationship with the Doctor and promote teamwork through cooperative and professional behaviors.
• Check patients out that require treatment plans
• Answer and return incoming calls from patients pertaining to treatment plan.
• Adhere to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records.
• Follow and demonstrate commitment to the Advance Community Health policies, professional expectations and Service
• Excellence Standards.

 Other duties may be assigned.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• High School Diploma or GED required.

Knowledge, Skills and Abilities

• Focus on customer service.
• Ability to communicate with others in a professional manner.
• Attention to detail.
• Clinical experience in a dental practice with knowledge of dental insurance and dental procedures is preferred; training or education in these areas will be considered. Preferred 1 year of dental experience.
• Motivating team player and leader.
• Proficient in basic computer applications with the ability to learn new software.
• Demonstrate ability to perform basic arithmetic to understand general ledger and insurance benefits.
• Physical Demands While performing the duties of this job, the employee is regularly required to sit, talk, hear, type and see. The employee is frequently required to walk. The employee is occasionally required to stand.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Tasks, duties, and responsibilities, as listed in this position description, are not exhaustive. The Organization, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills and/or education will also be considered, so qualifications of incumbents may differ from those listed in the Position Description. The Organization, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms.