Case Manager- Homeless

Salary: $49,920 - $56,160 a year ($23/hour - $29/hour)

This position is 40 hours per week, Sunday through Wednesday from 7am-5pm.

Benefits & Perks

• Paid time off plan beginning at 2-weeks per year.
• 403(b) Retirement Savings plan with an employer match of 3% with a vesting schedule.
• 10 paid Holidays.
• Comprehensive Medical, Vision, and Dental insurance coverage.

Who We Are

Advance, Inc is a newer non-profit started to address adults facing homelessness in Aurora, Colorado with a goal of seeing them gain the needed skills to secure and maintain high quality, dependable employment, and lasting, secure housing.

Advance brings together the needed talent, skills, and resources to empower individuals to embark on their journeys to a lifetime of housing stability and personal fulfillment. Following the philosophy of extending a “hand up,” staff at Advance not only provide needed tools for success, but mentor, train, and inspire the people we serve to achieve their highest potential while offering them the long-term support they need to be successful for a lifetime.

Why work at Advance?

We believe in investing in our team members to be the best version of themselves while solving the complex problem of homelessness. You can be among the first employees to co-create and thrive in a culture that is rooted in professional development, values inclusion, and encourages creativity and innovation for trying new approaches to support long-term sustainability and independence for the people we serve.

What Current Employees Say About Us

• “Advance has invested more in me in three weeks than my former employer invested in three years.”
• “I love this place! It’s so wonderful to be seen and have my contribution valued.”
• “It feels great to be in on the ground floor of a non-profit doing things creatively and making a long-lasting impact for people experiencing homelessness in Aurora.”

Case Manager

The Case Manager reports to the Program Manager and is responsible for:

• Delivering programming to formerly homeless individuals.
• Creating, with the Advance team, a culture of safety and improved health.
• Supporting unhoused guests in articulating personal goals.
• Promoting long-term goals of gainful employment, acquisition of secure housing, and a lifetime of self-sufficiency.
• Ensuring our unhoused guests are working effectively toward goals and milestones in all areas of their lives with the eventual objective of transitioning to an independent, self-sufficient, and safe living environment.

Job Highlights

• Use your personal and practical experience, knowledge, and first-hand insight to benefit and support the team.
• Employ a strengths-based model to promote personal growth, development, and recovery from harmful behaviors.
• Provide assistance, support, and advocacy for our guests to identify goals, acquire/learn needed skills, and overcome obstacles.
• Attend organizational meetings, meet with external partners and coalitions, and regularly meet with our unhoused guests.

Primary Responsibilities:

One-to-One Case Management

• Using your recovery experience, assist the unhoused guests in articulating personal goals through one-on-one and group sessions. During these sessions, support guests as they identify and create goals and develop recovery plans with the strengths, supports, and resources needed to realize these goals toward self-directed recovery from harmful behaviors.
• Support guests as they identify, understand, and combat stigma and discrimination associated with mental health, substance use disorder, and homelessness and develop strategies to reduce self-stigmatizing thoughts and behaviors.
• Assist guests in finding mutual aid support groups, and running small groups around recovery/wellness.
• Teach and model problem solving techniques by incorporating your own story of recovery where appropriate and/or calling on expertise and knowledge of the team.
• Actively participate, collaborate, and contribute to the team to promote an inclusive and respectful culture.
• Respond to crises as they arise in a manner respectful of individual narratives and backgrounds.
• Solicit, listen, and respond to feedback about services.
• Assist individuals with their transition into long-term stable housing and beyond.
• Mentor and lead unhoused guests in skill-building activities, goal setting, and problem-solving in life, career, relationship, nutrition, health, and overall wellness for the long-term.
• Facilitate connections with substance use treatment programs and to on-site/telehealth mental health resources.

Data Collection and Documentation

• Become certified, if not already, in the HMIS database. Training will be provided.
• Maintain and ensure confidentiality of all information.
• Complete all necessary documentation with accuracy and in a timely manner.
• Keep accurate data in HMIS or similar database management system.

Professionalism and Teamwork

• Understand and follow the policies and procedures.
• Attend regular supervision.
• Cultivate and maintain a supportive working environment that embraces trauma-informed and culturally competent interactions.
• Attend and participate in formal and informal staff meetings.
• Provide excellent internal and external customer service; communicate in a professional, timely, and effective manner.
• Actively participate, collaborate, and contribute to promote a team culture respectful of unique perspectives, backgrounds, challenges, strengths, goals, and potentialities.
• Complete other duties as assigned.

Qualifications:

• Three (3) years’ experience in services to persons experiencing homelessness, substance use disorder, mental illness, or other related areas.
• High School Diploma or equivalent.
• Experience with using HMIS, Microsoft Outlook, Word and Excel as well as case note program(s).
• Familiarity with operating computerized office equipment and telephones.
• Conflict mediation/resolution skills.
• Trauma-Informed care knowledge and experience.
• Reliable transportation and ability to use a vehicle for work throughout the day.
• Acceptable background check with the Colorado Bureau of Investigations.

Preferences:

• Three (3) years or more in recovery; all pathways are honored.
• Prior or current recipient of mental health, substance use treatment, and/or homeless services, with the ability to role-model recovery, actively participating in your own recovery.
• At least one year of being successfully housed.
• Trained in HMIS data entry.
• Ability to relate to people from diverse backgrounds and experiences.
• Creativity and flexibility.
• Resilience and flexibility to adaptations of program growth.

The successful candidate:

• Drug free (including THC) with a willingness to submit to random drug and alcohol screenings.
• Believes fully in Advance’s vision.
• Is committed to professional development to improve self-awareness and skills.
• Is familiar with trauma informed care and empowerment models (preferred).
• Time management skills with the ability to meet a deadline.
• Excellent written and verbal communication.
• Administrative skills.
• Can work independently with minimal supervision.

To Apply: Send a resume, and preferably a cover letter, to Evelyn Asuming, our Human Resource Manger at evelyna@advancepathways.org. The cover letter should minimally describe your interest in helping people experiencing homelessness and should include:

• Detail of prior, or current, direct, or indirect experience receiving mental health, substance use disorder treatment, and/or homelessness services, with the ability to empathize with persons experiencing homelessness.
• Understanding of, and respect for, the unhoused.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $23.00 - $29.00 per hour

Benefits:

• 403(b) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 10 hour shift

People with a criminal record are encouraged to apply

Ability to Commute:

• Aurora, CO 80045 (Required)

Ability to Relocate:

• Aurora, CO 80045: Relocate before starting work (Required)

Work Location: In person

Salary : $49,920 - $56,160