Front Desk Receptionist/Medical Assistant

Job Description:

We are looking for a Front Desk Receptionist/Medical Assistant to join our team at Advance Spine and Rehab Center. In this role, you will be the first point of contact for our patients, providing a welcoming and professional experience while assisting our chiropractic team with clinical tasks. The ideal candidate is someone who has a passion for patient care, is organized, and is eager to learn in a dynamic, fast-paced environment.

Key Responsibilities:

Front Desk Receptionist Duties:

• Greet and check in patients in a professional, friendly, and efficient manner.
• Answer incoming phone calls, schedule appointments, and manage the clinic’s calendar.
• Verify patient information, including insurance details, and assist with billing questions. Case manage files.
• Ensure that all necessary forms are completed prior to appointments and that patient records are updated.
• Direct patients to appropriate areas within the clinic and assist with any questions or concerns.
• Manage patient flow and ensure timely check-in/check-out.
• Maintain a clean and organized reception area.
• Handle patient inquiries regarding treatment options and office policies.

Medical Assistant Duties:

• Prepare patients for chiropractic treatments by explaining procedures and ensuring they are comfortable.
• Assist the chiropractor during patient exams and treatments, including performing soft tissue work, stretching, or other therapeutic activities.
• Help patients with rehabilitation exercises and ensure they are performed safely and correctly.
• Administer physical modalities such as heat, cold, electrical stimulation, or ultrasound therapy, as directed by the chiropractor.
• Prepare and maintain treatment rooms, ensuring they are clean and stocked with necessary supplies.
• Assist with patient education on home exercises and rehabilitation strategies.
• Document patient progress and treatments in the electronic health record (EHR) system.
• Sterilize equipment and ensure compliance with health and safety regulations.
• Assist with patient follow-up calls, appointment reminders, and satisfaction surveys.

Qualifications:

• High school diploma or equivalent required.
• Completion of a Medical Assistant program or related healthcare certification preferred.
• Prior experience in a front desk or customer service role; experience in a chiropractic or rehab setting is a plus.
• Strong knowledge of chiropractic care, rehabilitation exercises, or physical therapy is beneficial.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Familiarity with WebPT and Dr Chronos systems is preferred.
• Strong attention to detail and patient confidentiality.
• Must be able to commute to both clinics located at 11418 S Western Ave and 2649 N Laramie Ave, Chicago, IL.

Skills & Abilities:

• Ability to provide a compassionate and empathetic experience for patients.
• Strong time-management skills and ability to prioritize tasks effectively.
• Comfortable working in a collaborative, team-oriented environment.
• Ability to stay calm and professional in high-pressure situations.
• Knowledge of insurance verification and claims processing is a plus.
• Enthusiasm for helping patients improve their health and quality of life.

Join our team as a Front Desk Receptionist/ Medical Assistant, where your contributions will make a meaningful impact on our patients' experiences!

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Schedule:

• Afternoon shift
• Day shift
• Monday to Friday
• No weekends

Ability to Commute:

• Chicago, IL 60643 (Required)

Ability to Relocate:

• Chicago, IL 60643: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $17