What are the responsibilities and job description for the Tier I Service Desk position at Advance?
You don’t build a business. You build people, and people build the business.”
At Flex Technology Group, and our family of companies, we put people first. Join us and you’ll find that the focus is all about you. You’re recognized and treated as an individual. Your development is unique to you – tailored to your own wishes and needs – and will continue throughout your career with us. The only constant is that you will be challenged and stretched, but within a supportive environment, working with some of the brightest minds in the business. Flex Technology Group is a national company that has been featured as a Top 50 company to sell for by Selling Power Magazine and has been featured on the Inc. 5000 fastest growing company list for 12 years in a row.
Advance, a Flex Technology Group company, is seeking a Service Desk Technician Tier I to work out of our Cockeysville headquarters who is motivated to support our growing Managed IT clientele and has a genuine desire to help improve local businesses through technology. We believe that having the right caring mindset about your customers will provide you with motivation, purpose and job fulfilment that will ultimately lead to your success!
The hourly pay range for this role is $18.50-$20.50.
ON A TYPICAL DAY YOU WILL
· Assessment, escalation and resolution of client issues in an efficient and timely manner
· Ensure customer satisfaction and communication
· Documentation of all technical steps taken during troubleshooting and any necessary next steps as well as time spent with client
· Work and communicate effectively will all levels of the Managed IT Department
WHO YOU ARE
· Windows 10/11 experience (1 year minimum required)
· Networking experience (1 year minimum required)
· Active Directory/Azure Active Directory experience (1 year minimum preferred)
· CompTIA A certification (preferred)
· Ability to diagnose and resolve basic computer technical issues
· Basic understanding of network environments and workstation operations
· Excellent Customer service skills
· Solid Organizational skills
· Active listening skills
· Team Player
· Positive mindset
AN UNPARALLELED EMPLOYEE EXPERIENCE
· Award-winning culture based on employee feedback
· Opportunities for career advancement
· Job fulfilment/purpose
· An organization you will be proud to represent
· Family-owned environment
· Fun, collaborative and supportive culture
· Established reputation for exceptional customer service for 60 years
· Forward thinking company mindset
BEST IN CLASS BENEFITS:
· 401(K) Plan with company match
· Comprehensive Benefits
· HSA and FSA accounts
· Exceptional PTO package
· Partnership perks with the Ravens, Maryland Zoo & National Aquarium
· Various additional discounts & perks
· Team Community Service Opportunities
Flex Technology Group provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation and training.
Salary : $19 - $21
