What are the responsibilities and job description for the Center Operations Supervisor position at Advanced Behavioral Therapy - OH?
Position Overview :
The Center Operations Supervisor oversees day-to-day operational aspects of the therapy center, reporting to the Director of Operations. This leadership position is accountable for ensuring operational excellence while partnering with clinical leadership to drive exceptional service delivery. The role requires hands-on operational management and includes direct supervision of administrative staff.
Key Responsibilities :
Center Leadership & Operations :
Support and execute center operations including daily functioning, resource allocation, and performance metrics
Communicate critical operational decisions according to established protocols and escalation paths regarding :
Weather-related delays / closures ( upon Director of Operations approval)
Client attendance issues and service cancellations (following established protocols)
Emergency response and crisis management (with clear escalation paths)
Resource deployment and staffing adjustments (within approved parameters)
Monitor and manage center KPIs including capacity , utilization , and financial metrics
Support and implement continuous improvement initiatives through data analysis and process optimization
Oversee cleaning crew and staff clean up protocols to maintain an organized and neat environment
Oversee and address and sol ve a ll operational and structural issues that arise throughout the day
Staff & Resource Management :
Supervise front desk staff and coordinate with clinical team members
Manage the daily scheduling operations including :
Staff utilization optimization
Break / lunch coverage coordination
Absence management
Down-staffing protocols and approvals
Ensure proper staffing levels through collaboration with recruiting
Conduct and facilitate RBT meetings and BCBA meetings alongside Clinical Director
Conduct Performance reviews with RBT’s i n collaboration with HR and clinical director
Ensure facility has proper equipment and materials (clinical items in collaboration with Clinical D irector)
Manage facility operations including :
Vendor relationships and contracts
Maintenance protocols and scheduling
Supply chain and inventory management
Space utilization and organization
Safety and security systems
Parent & Client Experience :
Support intake and enrollment process execution through established protocols
Ensure staffing needs are met in collaboration with recruitment team
Support the staff orientation and training in partnership with HR
Follow a clear protocol and process to m anage substitute coverage for staff absences / time off
Ensure appropriate coverage for breaks and lunches
Maintain up-to-date staff availability and certification tracking
Ensure intake goals and center capacity is met at all times
Review and approve all client service cancellations following established protocols
Manage operational aspects of client discharge process
Staff and client Crisis Management :
Establish and maintain clear escalation protocols
Document all incidents following established procedures
Coordinate with appropriate authorities when required
Manage parent communications during crisis situations
Ensure proper follow-up and preventive measures
Manage and attempt to deescalate staff issues and coordinate with Clinical Director and HR when necessary
Establish and maintain communication standards
Oversee parent engagement initiatives
Monitor client satisfaction and attendance patterns
Conduct parent tours of the facility in c ollab oration with C linical D irector and provide brochures and handouts
Systems & Compliance :
Maintain center documentation standards and protocols
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