What are the responsibilities and job description for the Cochlear Implant Consumer Specialist position at Advanced Bionics?
Who we are
You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.
We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.
If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.
Join Sonova. Create sense.
Valencia (CA), United States
Cochlear Implant Consumer Specialist
Covid Protocol:
Upholding the company values is extremely important to Sonova, we take the health and safety of our employees, patients, customers and their families very seriously. To that end, we have concluded that the best way to ensure the safety of these individuals is to mandate that all of our newly-hired employees be fully vaccinated for COVID-19. Therefore, when considering whether to apply for this position, please know that in order to become employed by Sonova (if otherwise eligible), you must provide satisfactory proof, such as a vaccine card or other documentation, that you are fully vaccinated for COVID-19. You will not be required to provide this proof unless and until you receive a formal job offer from Sonova. Please also know that Sonova will provide accommodations to qualified individuals who cannot receive the COVID-19 vaccination because of a sincerely held religious belief or due to a medical issue or pregnancy.
What you’ll do:
The Cochlear Implant Consumer Specialist is responsible for affecting consumer device choice. They positively influence device choice through interaction with candidates; selecting, training, managing, and retaining mentors; and creating a Bionic Ear Association presence in the regions.
Consumer sales
Identify market opportunities for the promotion of the AB brand directly to consumers in order to generate sales.
Through careful interaction with people who are inquiring about cochlear implants and strategic use of the consumer sales process, counsel and lead these people to select AB as their product choice.
Take part in the planning and execution of consumer webinars and other online events
Independently or collaboratively plan and implement promotion of AB products and services at local, regional, and national consumer-focused conferences and events including, but not limited to, planning the booth, delivering presentations, and staffing exhibit.
Provide weekly on call support for potential candidates who may contact the company in various ways seeking information.
Identify and report consumer complaints in our complaint tracking system.
Timely data entry of sales communications and execution of the sales processes.
Mentor Management
Identify AB recipients that have a desire and the ability to mentor implant candidates through the cochlear implant process.
Manage the ongoing relationship with the mentors and assess the ability of the mentors to handle the various activities.
Collaboratively plan and execute a training program on a national and regional level for new and existing mentors on a regular basis.
Regional Presence
Work with the regional teams to develop a strategy to drive consumer sales in the region. This may include visits to the centers, consumer events, etc.
Organize and implement activities which involve AB Mentors in cities where we stand to increase business by doing so.
Operate within a budget set by company.
What you bring to the team:
Required Education & Work Experience
A master level degreed professional
Work Experience
Experience in implementing sales techniques is preferred
Experience in working with volunteers is a plus.
Personal Competencies
The ability to complete work independently and collaborate on a team
Strong verbal and written communication
Ability to interact courteously and professionally when representing Advanced Bionics on line or in person
Ability to travel up to 50% including frequent overnight travel and weekend travel
Social Competencies:
Ability to persuade others while maintaining integrity and mutual respect
Must work in collaboration with Regional Manager, Area Director, Clinical Specialists, Cochlear Implant Consumer Specialists, Marketing Communications, Technical Services, and Customer Service
A master level degreed professional
Work Experience
Experience in implementing sales techniques is preferred
Experience in working with volunteers is a plus.
Personal Competencies
The ability to complete work independently and collaborate on a team
Strong verbal and written communication
Ability to interact courteously and professionally when representing Advanced Bionics on line or in person
Ability to travel up to 50% including frequent overnight travel and weekend travel
Social Competencies:
Ability to persuade others while maintaining integrity and mutual respect
Must work in collaboration with Regional Manager, Area Director, Clinical Specialists, Cochlear Implant Consumer Specialists, Marketing Communications, Technical Services, and Customer Service
Further Requirements
Competency in a second language is useful.
Literate in computer, email, web and phone usage.
Competency in a second language is useful.
Literate in computer, email, web and phone usage.
Our offer:
- Exciting and challenging work environment
- Comprehensive benefits package
- Training and development opportunities – we believe every employee deserves a development plan. Come, learn, and grow with us!
Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!
We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.
We thank all applicants in advance; however only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.
Implant Coordinator and Supply Specialist - Westwood Main OR
University of California - Los Angeles Health -
Los Angeles, CA
Implant Coordinator and Supply Specialist - Westwood Main OR
UCLA Health Careers -
Los Angeles, CA
Implant Coordinator and Supply Specialist - Westwood Main OR
UCLA Health -
Los Angeles, CA