Director of Operations - East Bay Area

Company Overview

For over 30 year. Advanced has delivered best-in-class property services to major retailers, healthcare, churches, and commercial facilities. Our core services are janitorial, facilities maintenance, landscape management, and parking lot maintenance services. Advanced is reliable, cost-effective, and professional. Our property services offerings allow our customers the option to bundle a combination of services or to select single services.

Position Summary

The Operations Director will oversee janitorial operations in the East Bay Area, with a focus on ensuring operational excellence, client satisfaction supporting new account transitions, and driving operational growth in alignment with company goals. This role requires a bilingual professional (English and Spanish) with extensive union experience and a proven track record in managing janitorial operations. The ideal candidate will possess exceptional leadership skills, strong client relationship management, and a deep understanding of unionized labor environments.

Key Responsibilities

• Operational Management:
  • Oversee daily janitorial operations in the Bay Area, ensuring compliance with company standards, contractual obligations, and client expectations.
  • Lead the successful onboarding and integration of new accounts, ensuring a smooth transition and alignment with organizational goals.
• Team Leadership:
  • Recruit, train, and mentor managers, supervisors, and frontline staff to ensure a high-performing and motivated team.
  • Foster a culture of accountability, professionalism, and safety across all accounts.
• Client Relationship Management:
  • Serve as the primary point of contact for clients, addressing concerns, resolving issues, and maintaining long-term partnerships.
  • Conduct regular site visits and inspections to ensure client satisfaction and identify areas for improvement.
• Union Labor Management:
  • Manage union labor relationships, ensuring compliance with collective bargaining agreements and effective resolution of labor-related issues.
• Growth and Strategic Planning:
  • Support the companys growth initiatives by assisting with new account transitions and identifying opportunities to expand operations.
  • Collaborate with leadership to develop strategies for scaling operations and enhancing service delivery.
• Quality Assurance and Compliance:
  • Conduct regular audits and inspections to ensure high standards of cleanliness, safety, and regulatory compliance.
  • Address and resolve service deficiencies promptly and effectively.
• Financial Oversight:
  • Develop and manage operational budgets, ensuring cost control and financial performance.
  • Monitor expenses related to labor, supplies, and equipment to ensure profitability.

Qualifications

• Education & Experience:
  • Bachelors degree in Business Administration, Operations Management, or a related field preferred.
  • Minimum of 57 years of experience in operations management, with a strong background in janitorial and floor care services.
  • Experience with Class A office space and Environmental Services (EVS) is a plus.
  • Proven experience managing union labor teams and resolving labor-related issues.
• Skills & Competencies:
  • Strong leadership and decision-making skills, with the ability to manage competing priorities.
  • Excellent interpersonal and communication skills to engage effectively with clients, employees, and senior leadership.
  • Proficiency in Microsoft Office Suite; experience with operational management software is a plus.
• Language Requirements:
  • Bilingual (English and Spanish) required.
• Other Requirements:
  • Familiarity with the East Bay Area market and client needs.
  • Valid drivers license and reliable transportation for travel within the Bay Area and surrounding regions.
  • Ability to work flexible hours, including evenings and weekends, as needed.

What We Offer

• Competitive salary
• Comprehensive benefits package (health, dental, vision, 401k)
• Paid time off and holidays
• Professional development and training opportunities
• A collaborative and supportive company culture