Client Account Manager

IT Client Account Manager (Canoga Park)

Local Applicants Only No Relocation Program

The Opportunity: Advanced Business Innovations (ABI) is a rapidly growing, entrepreneurial information technology services company based in Canoga Park, CA. For over 24 years, ABI has been a trusted partner to small and mid-size businesses across Los Angeles County, providing cutting-edge computing and telecommunications solutions. Our strong growth and reputation for excellence stem from our commitment to delivering tailored IT services and the industry s best customer experience.

We are seeking a highly motivated and skilled IT Client Account Manager to join our team. This dynamic role is integral to maintaining and growing our client relationships while ensuring the delivery of exceptional IT services. If you thrive in a fast-paced, collaborative environment and have a passion for delivering outstanding customer experiences, we want to hear from you!

Client Account Manager Job Description:

Client Relationship Management:

• Build and maintain strong, long-lasting client relationships.
• Understand client needs, goals, and expectations to ensure the delivery of tailored services.
• Respond to potential new client inquiries.

Account Growth:

• Identify opportunities for upselling or cross-selling additional ABI services based on client needs.
• Collaborate with the sales team to explore new business opportunities within existing client accounts.

Client Communication:

• Serve as the primary point of contact for client inquiries, issues, and escalations.
• Communicate effectively with clients to provide updates, gather feedback, and ensure overall satisfaction.

Service Delivery Oversight:

• Partner with technical teams to ensure the timely and effective delivery of ABI services.
• Monitor service performance and address any issues to maintain high client satisfaction.

Account Planning and Strategy:

• Conduct Quarterly Business Reviews (QBRs) to develop account plans aligned with client business objectives.
• Collaborate with clients to align services with their evolving needs and industry trends.

Contract Management:

• Ensure contract compliance and adherence to service level agreements (SLAs).
• Collaborate with legal and finance teams to manage contract renewals and negotiations.

Issue Resolution:

• Investigate and resolve client issues promptly, ensuring minimal disruption to services.
• Escalate issues internally as needed and provide solutions to prevent recurrence.

Client Training and Education:

• Provide clients with information on new technologies, services, and best practices.
• Conduct training sessions to help clients maximize the value of ABI s services.

Qualifications:

• Proven track record of managing client relationships and driving customer satisfaction.
• Strong understanding of IT managed services, infrastructure, and technology trends.
• Familiarity with MSP tools such as ConnectWise, Automate, or similar platforms.
• Strengths in project and process management.
• Bachelor s degree in business, IT Management, or a related field (or equivalent experience).
• Excellent communication and interpersonal skills.
• Problem-solving and conflict resolution abilities.
• Ability to work collaboratively with internal teams to meet client needs.

What We Offer:

• Competitive Salary: Base salary starting at $75,000, plus commission on new clients.
• Comprehensive Benefits: Health, dental, vision coverage, and 401K Safe Harbor Plan.
• Work Essentials Provided: Company laptop and cell phone.
• Generous Time Off: Paid holidays and vacation time.
• Professional Development: Opportunities to grow within a forward-thinking IT services company.
• Dynamic Work Environment: Join a collaborative, innovative, and supportive team where your contributions make a difference.

About ABI: At ABI, we pride ourselves on fostering a collaborative and innovative work environment where employees are valued and empowered to make a meaningful impact. Join a team dedicated to building long-term client relationships and staying at the forefront of the IT services industry.

Job Type: Full-time

How to Apply: If you are ready to take the next step in your career and become a key player in a growing IT services company, we encourage you to apply today! We look forward to hearing more about you.