What are the responsibilities and job description for the Service Technician position at Advanced Business Systems, Inc.?
Job description
In this dynamic role, you’ll travel to customer locations, delivering invaluable service, maintenance, and seamless equipment installations in the field. Your duties span from initial setup to continuous support. By skillfully merging technical expertise with exceptional customer service, you’ll not only guarantee optimal equipment performance but also foster long-lasting customer relationships. This, in turn, will boost both customer satisfaction and productivity for the company.
Your role in our Future
*Travel to customer sites for equipment installation, upgrades, and servicing.
*Swiftly diagnose and troubleshoot technical issues, ensuring optimal equipment functionality.
*Collaborate closely with customers, offering tailored technical solutions and recommendations.
*Provide comprehensive training on equipment operations and maintenance to empower customers.
* Conduct routine maintenance and testing to uphold equipment reliability
*Manage inventory and document technical issues for swift problem resolution and customer satisfaction
*Collaborative team player: excel in teamwork, prioritizing customer satisfaction
*Technical aptitude: preferably possess basic electro-mechanical and computer skills; some training provided
*Tech-Savvy: embrace cutting-edge technologies and enjoy hands-on tasks.
*Broad Experience: Previous knowledge in copier machines, printers/scanners, ATMS, PCs, appliances, HVAC systems, vending machines, and servo controllers is advantageous.
*Customer-Centric: demonstrated 1-2 years of direct customer service experience
*Must hold a valid US driver's license and excellent driving record
*Physical capability: ability to lift up to 50lbs. (dual lift up to 150lbs)
* Must be able to proficiently read, write and speak Eanglish
*Must Be able to retain training via, video and hands - on methods
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) 3% Match
- Health insurance
- Paid time off
- Retirement plan
- Tools provided
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental Pay:
- Bonus opportunities
- Commission pay
People with a criminal record are encouraged to apply
Ability to Commute:
- La Crosse, WI 54603 (Preferred)
Ability to Relocate:
- La Crosse, WI 54603: Relocate before starting work (Preferred)
Work Location: Hybrid remote in La Crosse, WI 54603
Salary : $15