What are the responsibilities and job description for the Field Operations Manager position at Advanced Classroom Technologies?
Summary of the role
The Field Operations Manager is responsible for overseeing and optimizing field operations to ensure efficient service delivery and project execution. This role involves managing and developing technicians and project managers, providing leadership, guidance, and professional growth
opportunities. This role will be responsible for all aspects of project planning, project timelines and customer communications.
The Field Operations Manager maintains operational oversight, is responsible for coaching and training of our AV Technicians, ensuring that workflows, processes, and resource allocation align with business objectives. Quality assurance and compliance are key aspects of the role, ensuring that all work meets industry standards and regulatory requirements.
What You Will Do
? Managing and developing technicians and project managers.
? Operational Oversight.
? Quality Assurance and Compliance.
? Coordination with other departments, including warehouse and finance
? Client and Stakeholder Collaboration -Communicate efficiently and effectively between internal and external customers.
? Attend in-person project management and onsite project related meetings as necessary.
? Perform site visits on projects and verify Scope of services, equipment list accuracy, and site conditions/readiness to ensure proper installation and systems functionality.
? Coordinate and/or verify installation logistics.
? Aid Sales Engineers, Sales Representatives, Systems Integration Sales Support staff, other Project Managers, and Installers as required by each project.
Requirements:What You Will Bring
- High School Degree or equivalent
- 5 Years of experience in ProAV Installations
- Excellent organizational skills.
- Ability to read and mark-up blueprints of installation projects.
- Ability to work under pressure with minimal supervision, while additionally demonstrating expertise in handling difficult or escalating situations in a calm and professional manner.
- WA (06) Limited Energy Journeyman License required
- CTS (AVIXA) Certification
- Extron Installer Certification
- Q-Sys Level 1 and Level 2 Certifications
- Dante Level I Certifications
Physical Expectations
- Requires sitting for extended periods of time at a computer, keying and reading content.
- Work to take place both in the office, remote and on-site. Remote and in person meeting attendance will be required.
- Must be able to ascend and descend ladders, scaffolds, stairs, and work in confined spaces and in proximity to loud equipment.
- Will be required to stand, reach, bend, twist, squat, and move about freely.
- Must be able to lift and carry or otherwise move 50 pounds regularly, and up to 80 pounds occasionally.
What To Expect @ ACT
ACT offers a professional and fun work environment. While we maintain a good balance between work and life, additional hours may be required during peak times or projects. Travel will be required, dependent on your position. ACT provides cutting-edge technology and custom solutions for the 21st century learning space.
About ACT
At Advanced Classroom Technologies (ACT), we partner with educators to source, service, and support technology solutions that enhance the learning experience. Founded in 1999 as Ernst Communications, we began by solving classroom connectivity challenges before shifting our focus to digital learning solutions. Over the past 25 years, we've remained dedicated to equipping schools with innovative tools that foster engagement, creativity, and collaboration. Now under new leadership, ACT continues to expand its impact, empowering teachers with the technology and expertise needed to prepare students for the future.
Advanced Classroom Technologies (ACT) is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We believe that diversity and inclusion are essential to our success and strive to build a team that reflects the communities we serve.
