Medical Assistant

Medical Assistant/Phlebotomist

Job Description Summary:

Advanced Clinical Research Network (ACRN) is seeking a responsible and motivated Medical Assistant / Phlebotomist interested in advancing their career in the research industry. As a multi-therapeutic research center, we specialize in conducting Phase II-IV trials, providing leadership in the implementation of a variety of clinical research protocols.

The candidate should have prior experience in a medical office setting and will be responsible for a range of tasks including welcoming patients and pharmaceutical monitors, managing incoming and outgoing phone communications, directing calls and taking detailed messages, data entry, scheduling appointments, performing phlebotomy, processing laboratory specimens, and handling email correspondence, among other clinical and clerical duties. A pleasant demeanor is essential, as this role involves interaction with monitors and research subjects, some of whom may have mental disabilities.

We offer training in clinical research fundamentals, presenting opportunities for professional advancement. The successful candidate will undergo both a training period and a 90-day evaluation phase.

This position involves independently managing the daily operations of multiple studies, which includes protocol training, study start-up, vendor management, subject recruitment, source development review, scheduling subject visits, collecting regulatory documents, conducting study visits, ensuring data is timely entered, resolving queries, managing and reporting adverse events, implementing protocol amendments, and preparing close-out reports. All tasks are performed under the guidance of the Investigator, Site Director, and experienced Clinical Research Coordinators.

The successful applicant must be adept at completing detailed paperwork in strict compliance with regulatory requirements, and capable of collaborating effectively with research subjects, Clinical Research Organizations (CROs), sponsors, Investigators, the Site Director, and other members of the research team.

Position Requirements:

·        We seek candidates with at least 3 years of verifiable experience in the medical field in the USA, ensuring familiarity with medical terminology and office procedures, being flexible, open to new ways and ideas.

·        A Medical Assistant/Phlebotomist Diploma is required, as is being skillful in performing phlebotomy and sample collection, processing, handling, and shipping lab samples as outlined in the protocol following infection control and OSHA guidelines to ensure high standards of care.

·        Strong proficiency in English is essential. Solid written, computer, and verbal communication skills with pleasant voice, mannerism, reliable, articulate in communication, and excellent interpersonal skills with a strong knowledge of proper grammar and is crucial, as the role involves addressing multiple phone calls, emails, and other communications primarily from representatives of pharmaceutical companies and their vendors, who will be communicating mainly in English.  

·        Proficiency in Spanish is an advantage, as our company is located in the heart of Miami and primarily serves a Hispanic population.

·        Excellent interpersonal, verbal, and written communication skills to Communicate effectively and professionally with study subjects, fellow co-workers, Site Director, Principal or Sub-Investigator, CRO and/or Sponsor, and other members of the study team.

·        RECEPTIVE, open to following directions, and being instructed.

·        Strong organizational skills and attention to detail are crucial for success in this role, as they ensure efficiency and accuracy in our fast-paced setting.

·        We value professionalism, punctuality, and a disciplined work ethic to contribute positively to our collaborative team environment.

·        Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

·        Meticulous attention to detail in a fast-paced environment, able to work on multiple projects at the same time using strong planning and organizational analytical skills to independently manage workflow

·        Proven ability to manage multiple assignments systematically. Must be able to work in a high-demand environment with the ability to take responsibility for meeting deadlines. Ability to prioritize quickly and appropriately.

·        Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams); paint; ability to learn new software, devices, and processes, as required.

·        Candidates are expected to possess GCP and IATA certification by the starting date. Support will be provided to guide successful candidates through this process if needed.

·        Requires discretion in handling and maintaining confidentiality of sensitive information.

·        Provide written and verbal reports or spreadsheets to Principal Investigator and Site Director, as required.

·        Maintains a safe working and neat working environment.

Primary Responsibilities

·        Ensure the subject’s safety and confidentiality requirements are protected as well as sponsor confidential information.

·        Complete patient's study visits following study protocol guidelines and Schedule of Assessments.

·        Perform clinical tasks and other study-related procedures including, but not limited to vital signs, height and weight, ECG, spirometry, phlebotomy, specimen processing, packaging, and shipping out labs.

·        Responsible for the initial reception of laboratory results, electrocardiograms, and imaging reports to identify, analyze, and highlight any abnormalities. Liaise with the subject's primary care physicians for necessary follow-up and present all findings to the Principal Investigator for their review and signature.

·        Serve as a rater for scales required as part of various clinical research trials.

·        Update calendars and schedule patient visits as well as Arrange travel for subjects to the Research Site using Uber or another dedicated transport method.

·        Prepare equipment and examination rooms and maintain a clean and neat environment.

·        Collect data to create and complete source documents and to accurately enter it into protocol-specific EDC according to sponsor/CRO timeline requirements.

·        Review and monitor patient/subject clinical and research laboratory trial data for completeness, accuracy, and consistency identifying and resolving data discrepancies or inconsistencies and acting as appropriate.

·        Update/correct/review data in source documents, respond to data clarification requests, and answer all monitor and sponsor queries in clinical databases using good documentation practices in a timely manner.

·        Establishes and organizes study files, including but not limited to, regulatory binders, study-specific source documentation, and other materials as required.

·        Maintains spreadsheet tracking updates to databases of all subjects enrolled in clinical trials.

·        Maintains subject screening logs, randomization, adverse events, and protocol deviation logs.

·        Collect initial subject health and demographic information by interviewing subjects and accessing other appropriate sources.

·        Review the subject comprehensive medical documentation to determine protocol eligibility under the supervision of the Principal Investigator.

·        Interact with IWRS to confirm IP receival, register subjects, dispense IP, and maintain overall IP Accountability records. Arrange for IP destruction or return to the Sponsor depot as applicable.

·        Ensures that all materials for each clinical trial protocol are available for subject enrollment and continuing through the study by keeping logs of lab kits and other study materials and proactively requesting study supplies to the appropriate vendor so there is always enough in stock.

·        May attend Investigator meetings requiring travel and report pertinent information back to research team members.

·        Ensure a timely flow of communication including telephone conferences between subjects, study staff, referral sources and recruitment team, Sponsor and/or CRO, Monitor(s), and Auditors, if applicable.

·        Assist the Site Director and other fellow workers in other administrative and Research-related tasks.

·        Perform other duties as assigned.

The above information is intended to present the most essential duties and responsibilities necessary, and the level of work being performed by people assigned to this job is not necessarily all-inclusive. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The occupant of this position is required to follow any other job-related instructions and perform any other duties as requested by the Site Director. Moreover, it is the responsibility of each employee to assist other office staff when and where necessary. All employees have the responsibility of answering phones, maintaining files, updating, and filing data. Most importantly, it is each staff member’s responsibility to project and maintain a positive attitude toward all subjects and fellow co-workers. 

We believe in the power of empathy, the value of relationships, and the importance of a well-lived life. Come and see why ACRN is unlike anywhere you've ever worked before. If you are a skilled and dedicated individual who thrives in a challenging and rewarding environment, we invite you to apply for this position. Join our team and make a positive impact on the lives of our subjects and on the future of medicine.

The estimated entry pay range for this position is $17.00 - $19.00