IT Technician

SUMMARY

The mission of Advanced Communications and Electronics, Inc. is to provide world-class design, installation, and repair of communications equipment.

This is a service position, which means that the IT technician is always serving an internal or external customer.  The person in the IT technician’s role works with the communications technician supervisor to provide IT services to our internal and external customers. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position include, but are not limited to, the following:

Monitor and document any network infrastructure issues using PRTG Network Management Software.

Manage hardware and virtual servers including, but not limited to: addressing errors, keeping the OS’s up-to-date, etc.

Manage the company firewall.

Manage the backup system including configuring the backup appliance, verifying backups, etc.

Manage the company VPN including adding and removing users as requested, providing end-user support, etc.

Provide end-user computer support which may include: Any MS OS, MS Office suite, printers, VPN, other company software, etc.

Provide remote end-user assistance as required or requested.

Provide assistance as required or requested for end-users and associated hardware in our Los Cruces office location.

Manage and provide end-user support for our current in-house Mitel telephone system.

Maintain proper telecom and computer network documentation. 

Be responsible for bringing and maintaining the equipment racks and associated equipment cabling up to industry standards.

Stay up-to-date on current and future technologies that may benefit the local network as well as help provide our customers with updated technology recommendations.

Assist in the design, installation, implementation, and management of equipment that will interface with a customer network as required.

Attend meetings to address and appropriately direct IT-related issues.

Other duties as assigned.

EDUCATION and/or EXPERIENCE

Computer-related certifications and/or endorsements are considered advantageous

2 years of computer and/or networking experience, or a combination of related education/experience.

QUALIFICATIONS and/or REQUIREMENTS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Excellent diagnostic and problem-solving skills are required.

Excellent communication skills, both verbal and written, are required.

Good knowledge of internet and network security.

Must possess a High School Diploma or GED (Associate Degree Preferred)

A minimum of 2 years of technical experience, or a combination of related education and experience.

Ability to work flexible shifts and to adapt to technologies in public safety and wireless communications and equipment.

Demonstrate ability to read and understand network diagrams.

Ability to work in a fast-paced environment, establish priorities, work independently as well as part of a team, and proceed with objectives with some supervision.

Ability to travel as needed.

Exceptional time management and ability to prioritize work, projects, and resources.

Exercises professional telephone procedures and e-mail correspondence skills.

Must be available to work Monday - Friday, 7:30 am to 5 pm.

Must be able to be on call when up in rotation for evening, and weekend emergencies.

Background check, motor vehicle check and pre-employment drug screening are part of the hiring process.

Active listening:  giving full attention to what others are saying; taking the time to understand the points being made; asking questions as appropriate.

Being on time and regular attendance is essential.  Work continues until obligations are complete.  The job requires regular and punctual employee presence.

Willingness to learn new technology.

Ability to work flexible shifts and to adapt to technologies in public safety and wireless communications and equipment.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals with good grammar, punctuation and spelling; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

REASONING ABILITY

Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

Possess, or able to obtain, a valid New Mexico driver’s license.

Computer and/or networking certifications

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is frequently required to stand; use hands and fingers, handle or feel objects, tools or controls; reach with hands and arms; and stoop, kneel, or crouch.  The employee is occasionally required to walk, sit climb or balance.  Mobility is required to move from office to office.

The employee must regularly lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

The employee will occasionally be required to hike across uneven terrain, ie. in the mountains and may at times be required to hike in snow using snow shoes.

The employee will occasionally be required to work at high elevations, ie. between 7,000 and 12,000 feet above sea level.

Appropriate PPE (Personal Protective Equipment) may be required for certain work performed as an IT Technician. All required PPE, will be provided by the employer.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works inside an office environment.  Odors may be present.  The noise level in the work environment is usually moderate. Safety policies are adhered to

• Indoors in normal office environment with little exposure to excessive noise, dust, fumes, vibrations, and temperature changes at least seventy-five percent (75%) of the time.
• Frequent computer use at a workstation up to four to five hours at a time.
• Frequent fast-paced work with unscheduled interruptions.
• Contact with the Public in this position may require appropriate business-like apparel.