Technical Support Specialist

Description

SUMMARY:

Our associates deliver a higher standard of business services to support medical care and behavioral health care. We maintain professionalism, integrity, and commitment as we solve problems and make lives easier.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Collaborate with management, leaders, and clients to support technology needs throughout the design life cycle, including requirements verification, requirements tracing activities, technical document development, model development, and configuration management maintenance.
• Develop and present technology solutions in formal design reviews and serve as a customer liaison to support programs.
• Derive requirements and verification methods and events for complex electronic health records software systems.
• Position requires candidates to be capable of performing in a collaborative engineering environment working closely with multi-disciplinary teams.
• Effectively communicate within a team environment to lead technical document development such as specifications, interface control documents (ICD), test plans, user manuals, quick reference guides, etc.
• Design, develop, and execute test cases and test scenarios for PC software features and components.
• Debug and troubleshoot software issues and defects using various tools and techniques.
• Report and document test results and defects in a clear and concise manner and continuously partner with stakeholders to ensure bugs hygiene is maintained.
• Collaborate with software developers, product managers, and stakeholders to ensure software quality and customer satisfaction.
• Provide feedback and suggestions for software improvement and enhancement.
• Evaluate, select, and manage relationships with vendors, third party providers, and consultants for applicable services and products.
• Enable the delivery of multiple workstreams including collaboration, document management, and project management.
• Work with team to identify problem areas, provide solutions, and plan future improvements and innovations.
• Facilitate discussions with non-technical team members and stakeholders.
• Maintain an accurate and up-to-date strategic planning manual with continuity BUS plan and goals.
• Perform all other duties as assigned.
  
  

Qualifications

• High school diploma or GED required
• Bachelor’s degree preferred
• 2 years of experience in a related field required
• SharePoint experience and working knowledge
• Networking experience (IP, DNS, Load balancing)
• Concept knowledge such as availability, scalability, maintainability)
• Internet Information Server (ISS) experience
• Website operation experience
• Microsoft SQL server knowledge
• HTML understanding
• High degree of professionalism in customer service and client interactions
• Ability to handle diverse situations and multiple projects.
• Team Viewer experience
• Strong Microsoft Office, Internet, and email skills