What are the responsibilities and job description for the BILINGUAL MEDICAL ASSISTANT, FRONT OFFICE DAYS - DALLAS CLINIC, MARVIN D. LOVE position at Advanced Diagnostics Healthcare System?
OVERVIEW
Advanced Diagnostics Healthcare System is an independent, physician-led and patient-centered organization of hospitals, clinics and diagnostic centers in Texas. We are entirely focused on bringing you advanced, comprehensive care and superior patient experience. As we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a collaborative manner.
JOB SUMMARY
This position will perform front desk clinic duties, as well as assists staff in communication with physicians and healthcare team members to ensure quality of care.
DUTIES AND RESPONSIBILITIES
- Will welcome guests and greet visitors entering the clinic.
- Sit at the front desk coordinating front-desk activities, including distributing correspondence and redirecting phone calls.
- Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, brochures, etc.)
- Provide basic and accurate information in-person and via phone/email.
- Have a pleasant personality, as this position is also a customer service role.
- Ability to multi-task and handle many incoming calls or patients at once.
- Performs assigned tasks for patients as assigned.
- Assists personnel in communication with physicians and healthcare team members to ensure quality of care.
- Coordinates schedules of diagnostic testing.
- Considers the diverse needs of each patient, providing and ensuring the highest level of service according to established service standards, optimizing the patient experience.
- Participates in collaborative identification and reporting of patient safety issues and ensures clean and safe patient environment.
REQUIREMENTS
- High School Diploma or GED
- 1-3 Yrs in Medical Facility
- Minimum 1 years’ experience as a Receptionist, Front Desk Clerk, Customer Service, Patient Registration, or Similar Role.
- Proficient in Outlook and Microsoft Office
- BILINGUAL preferred
- Current BLS
- Current TB Screen
EDUCATION
- High School Diploma or GED
KNOWLEDGE SKILS AND ABILITIES
- Greet and welcome guests as soon as they arrive.
- Direct visitors to the appropriate person and office.
- Excellent telephone and oral communication skills; empathy for client situations.
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
