IT Specialist

Note: This is an onsite role in Champaign, Illinois.

Summary:

The IT Specialist works within the global IT Team to provide first line service and support across endpoints, applications, and systems supporting plant operations; they also participate in a variety of cross-functional team projects. They’re responsible for the ongoing ‘care and feeding’ of the AFSI global network and associated services including switches, firewalls, wireless services and network security. Candidates with experience in manufacturing environments are strongly preferred.

Salary Information:

• Minimum Hiring Rate: $72,000/year Maximum Hiring Rate: $80,000/year
• Monthly Bonus opportunities up to 9% of base monthly pay

Benefits: All full-time positions are eligible for health, dental, vision insurance, tuition reimbursement, and 401k match up to 5%. Please go to this link for more information on our benefits: https://afsifilters.com/careers/

Essential Duties and Responsibilities:

1. Provide end user computer, application, and network support, escalating advanced issues to senior IT staff and/or to vendors as appropriate.

2. Maintain overall ownership of the global network infrastructure, ensuring consistency in design, security, redundancy and high levels of uptime.

3. Assist in the user lifecycle management process, creating and managing employee logins and associated access to systems.

4. Assist in endpoint lifecycle management from procurement through deployment, management, and disposal.

5. Participate in Change Management, Incident Management and Disaster Recovery activities as required.

6. Help define and meet SLA requirements for support issues.

7. Continually look to improve and refine the network services provided globally.

8. Maintain a knowledgebase of emerging technologies and their applicability to AFSI.

9. Contribute technical skills, industry experience and best practices to the rest of the team, helping to drive impactful change.

10. Work independently when necessary and exercise reasonable judgment, while providing clear documentation of activities and accomplishments.

11. Coordinate with AFSI Europe staff to organize and collaborate on assigned projects.

12. Other duties as assigned.

Key attributes of someone in this role, include but are not limited to the following:

1. Excellent customer service skills with a strong focus on meeting customer needs.

2. Exceptional time management and multitasking skills.

3. Strong analytical and problem-solving abilities.

4. Easily adaptable to changes in processes, procedures, and priorities.

5. Collaborative, team-oriented with strong organizational and documentation skills.

6. Accessible by phone and email on a reasonable, as-needed basis outside of set work hours to support critical business and plant needs, in the US and EU locations.

7. Able to work in a safe manner, following all safety policies and procedures while keeping in mind other people’s safety as well.

8. Report any accidents and potentially unsafe conditions or unsafe acts immediately to the appropriate supervisor.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Qualifications/Experience:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor’s Degree (B.S) or equivalent in Information Technology, or related field; 3-4 years of progressive IT experience in similar support roles. Experience working in multi-country/international technology deployments preferred.
• Experience managing all facets of a corporate network including edge switching, VLANs, routing protocols, wireless APs, firewalls, internet connectivity and service redundancy/failover.
• Strong network support and troubleshooting skills, including IP services, ethernet/fiber, wireless, VPN & Firewalls and IP telephony.
• Strong MS Office and general application troubleshooting and support skills.
• Experience in Microsoft Cloud technologies including Entra, Office 365 and Intune.
• Proven ability to logically work through issues and to quickly learn new skills and technologies.
• Capable of understanding and applying industry best practices.
• Preference will be given to candidates with experience supporting ERP solutions such as JD Edwards E1 or SAP

Language Skills:

Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Other Skills and Abilities:

• Able to handle multiple assignments at once and communicate effectively within all levels of the organization.
• Highly motivated with a strong initiative and desire to continue learning new skills.
• Strong interpersonal, written, and verbal skills.
• Ability to understand the "big picture" and interrelationships of various divisions, systems, and activities.
• Can acquire and maintain the requisite travel authorizations to visit the Czech Republic.

Similar Occupations / Job Titles:

• IT Support Analyst
• Desktop Support Analyst

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Advanced Filtration Systems, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.