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Customer Service Specialist

Advanced Ground Systems Engineering
Cincinnati, OH Full Time
POSTED ON 3/30/2025
AVAILABLE BEFORE 5/11/2025

Help your career “take flight” as a Customer Service Representative with the Global Leader in Aerospace Ground Support Equipment!

AGSE is a world leader in the development and manufacture of innovative aerospace ground support equipment and tooling since 1973. Headquartered in Los Angeles, CA and with offices worldwide, our staff of over 250 trained professionals delivers a range of AOG, GSE and Tooling Products, training, and services unmatched in the aviation industry.

Why choose AGSE? As a privately held company, we take pride in our work/life balance philosophy –

you are more than just a number!

Job Summary:

We are looking for a self-motivated customer service specialist to assist AGSE in developing and maintaining strong relationships with global aerospace customers.

· Prepare and submit responses to customer requests for quotes (RFQs).

· Process customer purchase orders and provides status updates on deliveries.

· Answer customer inquiries regarding quotes, orders, invoices, technical concerns, and service questions.

· Ensure product costs and associated prices are updated and maintained in the ERP System.

· Prepare product pricing catalogs.

Benefits:

Annual Bonus/Profit Sharing

Yearly reviews/raises

Competitive Salary

Paid Vacations

Paid Sick Time

401k with company match up to 5%

Medical, Dental, Vision Insurance

Company sponsored: Donut Days, Birthday and Holiday "extras,” BBQ luncheons, and employee outings

Work Schedule:

Monday to Friday - 7:30am to 4:30pm - NO WEEKENDS!

Experience:

Customer Service: 5 years (Required)

Manufacturing: 5 years (Preferred)

Work Location: Cincinnati OH, 45215

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Application Question(s):

  • Are you willing to take a drug test, in accordance with local law/regulations?
  • Are you willing to undergo a background check, in accordance with local law/ regulations?
  • Are you comfortable working in an on-site setting?

Experience:

  • Customer service: 5 years (Required)
  • Microsoft Excel: 3 years (Required)
  • Pivot tables: 1 year (Required)
  • VLookup: 1 year (Required)

Work Location: In person

Salary : $60,000 - $80,000

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Job openings at Advanced Ground Systems Engineering

Advanced Ground Systems Engineering
Hired Organization Address Santa Fe, CA Full Time
AGSE has been the world leader in development and manufacturing of innovative ground support equipment and tooling since...

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