What are the responsibilities and job description for the Customer Service Specialist position at Advanced Ground Systems Engineering?
Help your career “take flight” as a Customer Service Representative with the Global Leader in Aerospace Ground Support Equipment!
AGSE is a world leader in the development and manufacture of innovative aerospace ground support equipment and tooling since 1973. Headquartered in Los Angeles, CA and with offices worldwide, our staff of over 250 trained professionals delivers a range of AOG, GSE and Tooling Products, training, and services unmatched in the aviation industry.
Why choose AGSE? As a privately held company, we take pride in our work/life balance philosophy –
you are more than just a number!
Job Summary:
We are looking for a self-motivated customer service specialist to assist AGSE in developing and maintaining strong relationships with global aerospace customers.
· Prepare and submit responses to customer requests for quotes (RFQs).
· Process customer purchase orders and provides status updates on deliveries.
· Answer customer inquiries regarding quotes, orders, invoices, technical concerns, and service questions.
· Ensure product costs and associated prices are updated and maintained in the ERP System.
· Prepare product pricing catalogs.
Benefits:
Annual Bonus/Profit Sharing
Yearly reviews/raises
Competitive Salary
Paid Vacations
Paid Sick Time
401k with company match up to 5%
Medical, Dental, Vision Insurance
Company sponsored: Donut Days, Birthday and Holiday "extras,” BBQ luncheons, and employee outings
Work Schedule:
Monday to Friday - 7:30am to 4:30pm - NO WEEKENDS!
Experience:
Customer Service: 5 years (Required)
Manufacturing: 5 years (Preferred)
Work Location: Cincinnati OH, 45215
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Are you willing to take a drug test, in accordance with local law/regulations?
- Are you willing to undergo a background check, in accordance with local law/ regulations?
- Are you comfortable working in an on-site setting?
Experience:
- Customer service: 5 years (Required)
- Microsoft Excel: 3 years (Required)
- Pivot tables: 1 year (Required)
- VLookup: 1 year (Required)
Work Location: In person
Salary : $60,000 - $80,000