What are the responsibilities and job description for the Health Care Coordinator/Scheduler position at Advanced Home Health Care?
Location: Burlington/Keokuk
Job Type: Full-time
Reports To: Administrator
Job Type: Full-time
Reports To: Administrator
Job Summary:
We are seeking a highly organized and compassionate Care Coordinator / Scheduler to join our team at Advanced Home Health Care. In this key role, you will ensure smooth daily operations by coordinating caregiver schedules, managing communication between staff and clients, and providing excellent customer service. This is a fast-paced position that requires attention to detail, strong communication skills, and a passion for helping others.
We are seeking a highly organized and compassionate Care Coordinator / Scheduler to join our team at Advanced Home Health Care. In this key role, you will ensure smooth daily operations by coordinating caregiver schedules, managing communication between staff and clients, and providing excellent customer service. This is a fast-paced position that requires attention to detail, strong communication skills, and a passion for helping others.
Key Responsibilities:
- Schedule and manage direct care workers (home health aides, CNAs, Homemakers, and Private Duty Nurses) based on client needs and staff availability
- Monitor and adjust schedules as needed for call-ins, emergencies, and new referrals
- Communicate clearly and effectively with caregivers, clients, and their families
- Answer incoming calls, respond to inquiries, and route messages appropriately
- Maintain accurate records in scheduling software and client care systems
- Support recruiting and onboarding processes for new caregivers as needed
- Assist with compliance and documentation as required by agency policies and state regulations
- Answer calls after business hours during assigned rotation times.
Qualifications:
- High school diploma or equivalent; associate degree or higher preferred
- Experience in scheduling, staffing coordination, or administrative support (preferably in healthcare or home care)
- Strong organizational and problem-solving skills
- Excellent phone etiquette and customer service abilities
- Proficient with scheduling software and basic office computer programs
- Ability to remain calm and professional in a dynamic environment
Preferred:
- Experience in coordination and/or management
Why Join Us?
- Supportive team environment
- Opportunity to make a real difference in the lives of clients and families
- Excellent benefits, including Paid Time Off, 401K, Medical Insurance.
