What are the responsibilities and job description for the Customer Service Representative position at Advanced Innovative Technology Corp?
JOB SUMMARY
This position is primarily responsible for receiving and processing our customers’ orders utilizing the company’s software system. Also responsible for communicating with our customers, providing a high level of customer satisfaction, and resolving any customer issues or concerns.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This position is primarily responsible for receiving and processing our customers’ orders utilizing the company’s software system. Also responsible for communicating with our customers, providing a high level of customer satisfaction, and resolving any customer issues or concerns.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Receive and process customers’ orders with great efficiency and accuracy
Work effectively in team environment with other Customer Service Representatives
Effectively manage a large volume of incoming calls
Keep records of customer interactions, process customer accounts and file documents
Schedule or assist with freight and shipping
Investigate and resolve discrepancies as needed
Follow communication procedures, guidelines and polices
Identify and assess customers’ needs to achieve satisfaction
Take the extra mile to engage customers
Protects organization’s value by keeping information confidential
Respectfully and diligently take on any other job duties assigned
The Company reserves the right to add or change duties at any time.
SUPERVISORY RESPONSIBILITIES
Will not have any direct reports.
KNOWLEDGE, SKILLS AND ABILITIES
Exceptional data entry skills (fast & accurate)
Proficient with Excel
Good written and verbal communication skills, including the ability to compose emails with good grammar.
Great customer service skills
Very organized
Self-starter with strong self-initiative
Detailed oriented
Ability to work effectively in a fast-paced environment
MINIMUM JOB REQUIREMENTS
High school diploma or equivalent
1-2 years of related experience
WORKING CONDITIONS and PHYSICAL EFFORT
Must be able to handle both extended periods of sitting at a desk and working on a computer.
Ability to lift 50 pounds
Contribute to warehouse operations in a non-climate-controlled environment
