Field Services Engineer

Innovate, Empower, Grow—With Advanced Instruments

For nearly 70 years, Advanced Instruments has been at the forefront of innovation, helping organizations enhance quality, achieve reliable outcomes, and boost productivity in the biopharmaceutical, clinical, and food & beverage industries. We don’t just develop cutting-edge technology—we empower our customers with solutions that drive efficiency, precision, and performance.

From Solentim®, revolutionizing cell and gene therapy with advanced imaging and single-cell deposition, to OsmoTECH® and OsmoPRO® micro-osmometers, delivering accurate and reliable lab results worldwide, we set the standard for quality and reliability. Our Artel portfolio ensures precision in liquid handling through advanced validation, automation, and calibration tools. What sets us apart? With customer-centricity at our core, we take ownership, push boundaries, and collaborate to make a meaningful impact. Headquartered in Norwood, MA, with locations in UK and Westbrook, ME, our 340 employees worldwide are driving exciting growth this year.

🔬 Our Mission: To drive innovation that optimizes processes, increases efficiency, and delivers confidence in results.

🌍 Our Vision: To improve patient health through innovation and excellence.

If you're looking for a career where ingenuity, accountability, and collaboration fuel success, join us and be part of a team that’s shaping the future of our industry.

We are seeking a dedicated Senior Field Service Engineer II to work remotely in the San Francisco region to serve as a core team member of the growing field service team.

A Day in the Life:

As a Senior Field Service Engineer II, you will be responsible for meeting the daily service maintenance and repair needs of the customer’s Advanced Instruments and Solentim equipment. You will establish and maintain proper business relationships with customers and peers as well as perform necessary administrative duties as required and other duties as assigned. In this role, you will complete and manage Pharmaceutical IQOQ/ yearly OQ and Clinical Validations. The Senior Field Service Engineer II will troubleshoot mechanical/electrical issues and basic understanding of application issues. You will travel onsite and remote troubleshooting, installation, maintenance, calibration and repairs on Advanced Instruments and Solentim equipment and controlling computers. In this role, you will also complete and manage Pharmaceutical IQOQ/ yearly OQ and Clinical Validations.

What we are looking for in you:

• Bachelor’s degree, Biomedical Engineering, Electrical Engineering, Electrical Engineering Technology, equivalent military experience or associate's degree with 3 or more years’ experience in servicing medical equipment or 10 or more years’ experience servicing medical equipment.
• Good level of English language - speaking and written
• Three years’ work experience in the medical device or life sciences industries is preferred
• Experience interfacing with both internal team members and external customers as part of a solution-based service process
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
• Experience troubleshooting and responding to customer concerns
• Proven record of being reliable and accountable for all aspects of their job
• Proficient level of computer skills including MS Word, Excel, and Outlook
• Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner
• Ability to work in a fast-paced, self-directed, entrepreneurial environment
• Resourceful, with the ability to work independently and learn on the go
• Strong time management skills.
• Ability to adapt to changing circumstances.
• Decision-making, problem resolution and creative thinking skills
• Attention to detail.
• Ability to multi-task activities with shifting priorities. Able to work productively in a pressurized environment
• Ethical and trustworthy

Work Location: Remote, San Francisco region

What's in it for you?

• Flexible Medical, Dental, & Vision Coverage
• Competitive 401k company match
• Bonus Program, Generous PTO and paid holidays
• Generous Tuition reimbursement
• Hybrid and flexible work arrangements
• Professional development, engagement and events
• Company marketplace for lunch and snacks!

EEO Statement:

Advanced Instruments takes pride in being an equal opportunity employer committed to hiring a diverse and inclusive workforce. As a part of our commitment to a diverse and inclusive workforce, Advanced Instruments will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identify, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

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