What are the responsibilities and job description for the Front Desk Concierge position at Advanced Management, Inc.?
We are currently seeking a qualified person with the ability to provide a high level of customer service for a luxury downtown Sarasota condominium association. This position is the Thursday, Friday and Saturday, 3:00pm to 11:00pm shift.
Concierges act as the first point of contact between guests, owners and the building staff. They are tasked with answering guest/owner inquiries, directing phone calls, receiving packages, and more. They must uphold building culture at all times while making guests/owners feel welcomed and valued.
The most successful Concierges possess exceptional customer service and people skills. They are detail oriented individuals who listen well and are able to anticipate someone's needs in order to provide a wonderful customer experience. A class D security license is a plus for this position.
Qualifications
- Extensive hospitality background
- Successful track record in Guest Service Excellence
- Clear understanding on anticipating residents' and guests' needs
- Excellent written and oral communication
- Polite and professional conduct, excellent interpersonal skills
- A proactive attitude (must take initiative) with an ability to effectively and creatively solve problems
- Passionate about providing excellent customer service at all times
- Mature approach, dedicated, and committed with a strong drive; independent
- Excellent organizational skills
- Background in customer service, guest services, hospitality or retail
- Fast learner who always strives to deliver above and beyond the residents' expectations
- Confident, with the ability to prioritize and meet deadlines working under pressure
Responsibilities
- Greet and direct residents and visitors with a pleasant attitude
- Exceed residents' and guests' expectations by providing anticipatory service
- Cultivate and retain cohesive relationships with residents, vendors and contractors
- Maintain confidentiality of residents
- Professional telephone etiquette and message delivery
- Accurately log guest packages, ensure timely delivery and perform package inventory audits
- Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
- Monitor access throughout the shift and ensures authorized resident and guest use only
- Cautions residents or guests behaving in an unsafe manner
- Perform all other duties as assigned
Job Type: Part-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
Experience:
- Customer service: 3 years (Required)
- Concierge: 1 year (Preferred)
Work Location: In person
Salary : $20 - $22
