What are the responsibilities and job description for the Patient Access Coordinator - Vietnamese / English Speaker position at Advanced Management USA, LLC?
Summary :
Are you someone who finds joy in helping others and engaging in meaningful conversations? Do you thrive in a relaxed environment where you can connect with people over the phone? If so, we have an exciting opportunity for you!
We are currently seeking a compassionate and personable bilingual (Vietnamese and English) speaker to join our team as a Patient Access Coordinator . In this role, you will be responsible for reaching out to patients and assisting them with scheduling their appointments. Your primary focus will be on providing exceptional customer service and ensuring that every patient feels valued and supported.
Essential Duties and Responsibilities :
- Facilitate the coordination of care and service offered by insurance providers to their patients.
- Build lasting relationships with patients, caregivers, physicians, and providers consistent with customer service guidelines.
- Contact and schedule patients for their annual wellness visits (physicals) and routine follow-up care.
- Act as a non-medical triage to determine if a patient needs to be scheduled for an appointment or transferred to practice for additional assistance.
- Ensure consistent and accurate use of department-established operating procedures and supporting technology, software, and EMRs.
- Follow up on a weekly basis with an assigned group of patients to ensure timely care is received through their primary care providers, while avoiding emergency department visits when possible.
- Identify patients who have not been seen by their primary care provider for routine care and facilitate reconnecting these patients with their provider to resume care.
- Submit file / documentation to physicians and other clinicians as requested for review, quality assurance checks, and other purposes.
- Meet minimum required metrics and quality assurance measures set by Patient Access leadership to maintain productivity and efficiency.
- Deliver exemplary customer service for patients in accordance with company expectations and guidelines.
- Communicate and work effectively with Patient Access peers / leadership, physicians, and other health care professionals.
- Abide by all HIPAA, Confidentiality, and Privacy laws.
- Perform other duties as assigned by your Supervisor and Manager(s).
Competencies :
To perform the job successfully, an individual should demonstrate the following competencies :
Pay :
Schedule :
Are you ready to make a real difference in people's lives? Join our team as a Patient Access Coordinator and become an essential part of our mission to provide exceptional care and support to our patients. If you're compassionate, personable, and thrive on meaningful interactions, we want to hear from you! Apply now to embark on a rewarding journey where you can utilize your bilingual Vietnamese and English skills to ensure every patient feels valued and supported. Let's make a positive impact together!
Advanced Management USA is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential / license verification.
Salary : $21
