Medical Assistant/Aesthetic Care Concierge

Description

New Radiance Cosmetic Centers is a premier destination for aesthetic treatments and wellness services. Our mission is to provide exceptional patient care in a relaxing and rejuvenating environment. We pride ourselves on staying at the forefront of the latest advancements in the field of medical aesthetics while ensuring the highest standards of safety and satisfaction for our clients.

Position Overview:

We are seeking a dedicated and compassionate team member to operate in a hybrid Medical Assistant and Aesthetic Care Concierge role to join our dynamic team. The ideal candidate will be passionate about patient care and have a keen interest in the field of medical aesthetics. As a Medical Assistant and Aesthetic Care Concierge, you will play a vital dual role in ensuring our patients have a positive experience from the moment they walk through our doors.

Medical Assistant Key Responsibilities: 

• Assist healthcare providers with patient examinations and procedures.
• Prepare and maintain examination rooms, ensuring cleanliness and adherence to safety protocols.
• Obtain and document patient medical histories, vital signs, and other relevant information.
• Educate patients about procedures, post-care instructions, and skincare regimens.
• Manage patient scheduling, follow-up appointments, and maintain medical records.
• Provide exceptional customer service and support to enhance the patient experience.
• Uphold confidentiality and adhere to HIPAA regulations.

Aesthetic Care Concierge Key Responsibilities: 

• Ensure patients receive an exceptional experience from initial consultation through follow-up.
• Promote services through strategic patient outreach and follow-up to enhance engagement, retention, and satisfaction.
• Leverage expert knowledge to provide value-driven recommendations that optimize patient outcomes and practice performance.
• Optimize scheduling to ensure efficient and timely coordination of appointments, consultations, and treatments.
• Maintain accurate patient records, including consultations, sales, and follow-up communications.
• Facilitate seamless coordination between clinical teams and patients for a consistent patient journey.
• Uphold an orderly and well-kept space, enhancing the patient's experience throughout the med spa.
• Stay ahead of the curve on industry trends, new treatments, and product offerings to provide up-to-date information to patients.

Qualifications

Qualifications

• High school diploma or equivalent required.
• Medical Assistant certification required
• Excellent communication and interpersonal skills.
• Strong business acumen
• Superior organizational and multitasking skills.
• Proficient in electronic medical records (EMR) systems.
• Previous medical experience working in aesthetics, skincare products, plastic surgery, cosmetic dentistry, or cosmetic dermatology.
• Knowledge of HIPAA regulations and the ability to maintain patient confidentiality and privacy at all times.
• Strong background in patient education and customer service, with the ability to build rapport and trust quickly.
• Ability to work flexible hours, including evenings and weekends.

Salary : $22 - $23