What are the responsibilities and job description for the 2-1-1 Call Center Specialist position at Advanced Medical Transport?
Job Details
Description
Join Team AMT! Now hiring for a 2-1-1 Call Center Specialist!
Advanced Medical Transport (AMT) is the premier provider of emergency and scheduled ambulance services in Central and Western Illinois, as well as parts of Iowa. AMT is a private, not-for-profit organization operated for community benefit.
In the AMT/United Way 2-1-1 Call Center, you will be responsible for all incoming calls from community members in need. Our Call Specialist will work within a small team to connect community members with appropriate resources to aid with non-medical emergencies.
Job Duties:
- Provide top notch customer service to community members
- Answer all inbound calls with professionalism and compassion
- Align callers' needs with available resources and make appropriate referrals
- Advocate for callers
Advanced Medical Transport provides competitive benefits:
- 403(b) account with 50% company match
- Paid Time Off
- Holiday Pay — six paid holidays each year: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day
- Payroll Direct Deposit
- Furnished Uniforms
- Paid Continuing Education
- Tuition Reimbursement
- Sign-on Bonuses for Clinical positions
- Employee Assistance Program
- Medical, dental, vision, and prescription coverage, as well as flex-spending or HSA accounts
- Disability
- Life Insurance
- Fitness Center Memberships
Qualifications
Requirements:
- High school diploma or general education degree (GED) required
- 1-3 years of prior customer service experience
- Education or career track in community outreach, non-profit management, or social services, preferred
- Ability to follow oral and written instructions
- Ability to exercise sound judgment while working in a stressful environment
Salary : $15 - $18
