Patient Experience Coordinator

Job Overview

The Scheduling Coordinator plays a vital role in ensuring the success of our surgeons and providing exceptional patient care. As a member of our team, you will be responsible for supporting the scheduling process, maintaining accurate records, and delivering outstanding customer service.

Key Responsibilities:

• Greet patients and visitors warmly upon arrival, setting the tone for an exceptional experience.
• Provide concierge-level customer service through phone calls, emails, and in-person interactions, fostering strong relationships with patients, referring offices, and colleagues.
• Schedule appointments to optimize patient satisfaction, provider time, and efficient use of exam rooms.
• Maintain organized daily schedules and patient charts, adhering to HIPAA guidelines.
• Ensure the reception area is tidy and welcoming.

Benefits
We offer a comprehensive benefits package, including medical, dental, vision, 401(k), life insurance, short-term disability, long-term disability, paid time off, and paid holidays. Uniforms are provided to maintain our professional image.

Qualifications
To succeed in this role, you will require:

• A high school diploma or equivalent.
• A minimum of one year of previous customer service experience.
• Basic office skills, including proficiency in scheduling software.
• Excellent organizational and attention-to-detail skills.
• Leadership, problem-solving, and effective communication skills.

Compensation
This position offers a competitive hourly wage, ranging from $20-$25 per hour.

Salary : $20 - $25