Front Desk Patient Coordinator

Job Duties:

· Promptly and kindly greet all guests/patients upon arrival

· Complete all aspects of the patient check in/check out processes

· Answer incoming phone calls

· Confirm patient appointments, review pre-op instructions, communicate balance due

· Ensure all required information is in the system prior to patient’s arrival

· Manage general email, Weave app, and answering service messages

· Strategically manage patient seating

· Review patient charges for accuracy and perform daily system closing

· Schedule patients, check eligibility, manage patient wait list

· Post patient payments and mail patient statements

· Monitor the status of Dr. visit notes and coordinate completion with Dr. and Assistants

· Distribute referral letters timely

· Ensure test/path results are promptly routed to doctor and patient f/u is scheduled

· Concisely document all activity in the EMR system

· Maintain a paperless, tidy and efficiently run front desk

· Ensure waiting area is clean, organized and fully stocked

· Manage administrative office supply orders

· Main point of contact/liaison between clinical and admin teams

· Open/Close office, as needed

· Other office and administrative duties, as needed

Requirements:

· High school diploma, or equivalent

· Oral Surgery/Dental experience a plus

· Strong knowledge of insurance coverage and benefits

· Excellent patient centered phone skills

· EMR/Patient management software experience with strong documentation skills

· Ability to work in a paperless patient software environment

· Ability to navigate multiple provider web portals, company apps, and billing platforms

· Strong knowledge of billing and medical terminology

· Compassionate and caring interpersonal skills

· Team player with a willingness to pivot and help others when needed

· Ability to work in a fast-paced environment while remaining calm, and focused

· Embraces constructive feedback as a part of overall development

· Solid problem-solving instincts with the ability to identify solutions to obstacles

· Knowledge of Microsoft Office programs and Google Workspace

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Expected hours: 36 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• No weekends

Ability to Relocate:

• DuBois, PA 15801: Relocate before starting work (Required)

Work Location: In person

Salary : $14 - $16