What are the responsibilities and job description for the Front Desk Associate position at Advanced Pain Care?
Job Description
Job Description
Description : Job purpose
The front desk associate is the initial contact person for patients when they enter the medical office. The front desk associate greets patients, schedules appointments, collects co-payments, inputs data into the computer and helps run, organize and maintain the front desk. This position requires excellent customer service skills, a background as a medical assistant, as well as the ability to multitask and stay organized.
Duties and responsibilities
- Greets, welcomes and directs incoming patients and visitors to the proper areas
- Keeps the flow of patients moving smoothly and maintains a neat work area
- Answers the phone professionally and politely, using proper phone etiquette
- Collects and verifies patient demographic and insurance information
- Facilitates patient flow and notifies clinical staff members of patients’ arrivals
- Communicates with current and prospective patients, visitors and clinical staff by responding to inquiries in a courteous manner
- Protects patient confidentiality by securing protected health information and complying with HIPAA guidelines
- Schedules patients for appointments and informs patients of costs of care being provided.
- Collects and posts fees according to protocols, prepares and balances daily batches for Billing Department.
- Maintains forms and office supplies required for front desk activities.
- Assures the readiness of the front desk area for each working day
- Uses computer to accurately input all information provided by the patient
- Demonstrates a responsible attitude and the ability to establish and maintain a cooperative relationship with co-workers.
- Has regular and predictable attendance
- Adheres to APC policies and procedures
- Performs other duties as assigned
Requirements : Qualifications
Education : Requires a high school diploma or GED
Experience : Previous office administration work experience. Medical Assistant experience required. Knowledge of medical terminology and basic computer skills preferred.
Knowledge, Skills and Abilities :
Working conditions
Environmental Conditions : Medical Office environment
Physical Conditions :
