What are the responsibilities and job description for the Front Office Check-in/Check-out Receptionist position at Advanced Pain Management & Spine Specialists?
Front Office Receptionist – Full-Time (Days, M–F)
Location: Fort Myers, FL 33919
Schedule: Monday–Friday, Full-Time | 8-hour shifts | Flexibility required between 7:00 AM – 6:30 PM
We are seeking a friendly, organized Front Office Check-In/Check-Out Receptionist to join our fast-paced, highly regarded medical practice. This is a full-time position with staggered shifts to accommodate clinic hours.
Responsibilities:
- Greet and check in patients upon arrival
- Check out patients following their appointments
- Verify insurance and update patient demographics
- Collect co-pays and outstanding balances
- Answer incoming calls and direct appropriately
- Support various administrative tasks as needed
- Work within a structured team environment where duties are divided across specific stations
- Cross-train and rotate through multiple front office functions
Qualifications:
- Medical office and medical receptionist experience required
- Computer skills required, experience with EHR/EMR systems preferred
- Customer service experience with patient populations required
- Familiarity with medical terminology, particularly related to spinal anatomy (cervical, thoracic, lumbar) preferred
- Understanding of managed care plans, HMOs, Medicare, and related insurance protocols
- Must maintain confidentiality and comply with HIPAA and Corporate Compliance policies
- Bilingual and previous experience in pain medicine preferred
- Excellent phone etiquette preferred
- Professional demeanor when interacting with patients, physicians, and coworkers
- Recent graduates of Medical Office Administration or Health Information Management (HIM) programs are encouraged to apply
Benefits:
- Full health insurance coverage
- Dental and vision insurance
- Paid time off and holiday pay
- 401(k) plan
Requirements:
- Must be able to reliably commute to or be planning to relocate to Fort Myers, FL 33919 prior to starting
Preferred:
- 1 year of medical terminology knowledge
- 1 year of computer experience
- 1 year of customer service experience
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid sick time
- Paid time off
- Vision insurance
Medical Specialty:
- Pain Medicine
Schedule:
- Day shift
- Monday to Friday
- No weekends
Location:
- Fort Myers, FL 33919 (Required)
Ability to Commute:
- Fort Myers, FL 33919 (Required)
Ability to Relocate:
- Fort Myers, FL 33919: Relocate before starting work (Required)
Work Location: In person
Salary : $17
