Client Care Specialist (Veterinary Receptionist)

Are you looking for a place you will LOVE to work? Join the team at Advanced PetCare of Northern Nevada!

We are a growing, two doctor practice in Sparks, NV looking to add a Client Care Specialist to our team. We love to learn, and we strive for excellence in client and patient care. We are looking for an individual who is detail oriented, compassionate, hard-working, and thrives under pressure.

What can we offer YOU?

Great Work Life Balance!

· 10-hour shifts, up to 4 days per week

· Closed Saturdays and Sundays

· Minimal overtime

· Very flexible with time off

Reduced Burnout and Compassion Fatigue!

· Welcoming and friendly team with a positive culture

· Training and resources for Compassion Fatigue

· Controlled appointment scheduling

· We see patients by appointment only

Best Medicine!

· Emergencies and overnight hospitalizations referred to emergency centers

· Next day follow-up calls on all patients

· Full service, including acupuncture, complex & orthopedic surgeries, laser therapy, preventative teeth cleanings, and full-service grooming

· Lots of payment options for clients

· Compassionate doctors willing to do any job necessary

Learning & Growth Opportunities!

· Structured training

· Product & service lunch & learns

· Regular, monthly staff and department meetings

· Access to our Practice Coach

· Training on communication techniques and navigating different personalities

· Cross training

Benefits!

· Health Insurance

· Dental & Vision Insurance

· 401k with employer matching

· Supplemental Insurance

· Scrub Allowance

· Yearly Paid Time Off & Holiday Pay

· Product and Service Discounts

Responsibilities

· Answer multiple phone lines

· Greet clients

· Check clients in/out

· Schedule appointments

· Create simple estimates

· General cleaning of department

· Print forms & brochures

· Take prescription requests and messages

· Triage emergencies

· Follow-up calls from previous days routine appointments

· Answer questions and problem solve for clients

· Discuss various specials, recommendations & services with clients

· End of day closing

· Payment handling

· Communicate with all departments and personnel

· Make and utilize puppy/kitten and new client packs

· Scan forms into medical record

· Notating all client communication

· Respond to emails and text messages

· Client education

Skills

· Multi-tasking

· Dependability

· Work in fast paced environment

· Excellent written and verbal communication skills

· Patient and caring

· Comfortable being around animals (cats and dogs)

· Ability to meet the physical demands of the job (e.g. sitting and standing for long periods, etc.)

· Remain calm and collected when handling emergencies

· Positive, outgoing personality

· Ability to follow instructions

· Detail oriented, hardworking, self-starter

At Advanced PetCare of Northern Nevada our motto is Love You More! This is what we strive to do for our patients and clients every day. We can’t wait to have you join our team! For more information, check us out at apcnv.com.

Job Types: Full-time, Part-time

Pay: $13.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Uniform allowance
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $13 - $16