What are the responsibilities and job description for the Operations Supervisor position at Advanced Portable Restrooms?
Job Overview
At Advance Portable Restrooms, we pride ourselves on delivering exceptional service and creating an outstanding experience for both our customers and employees. We are a dynamic and rapidly growing company in our competitive industry and we are seeking an individual to help us add value to our company and keep our core values alive out in the work field.
Key Responsibilities
- Quality Control: Oversee & maintain high standards of service quality, ensuring operations meet company & industry standards.
- Route Optimization: Develop & implement strategies for route planning & optimization to improve efficiency & reduce costs.
- Customer Retention: Work closely with the customer service team to ensure customer satisfaction, resolve issues promptly, & drive customer retention efforts.
- Employee Experience & Training: Contribute to a positive work environment by helping improve employee experience, managing performance, & assisting with onboarding & training new employees.
- Safety & Claims Management: Monitor safety protocols to ensure compliance & manage any claims processes related to incidents or damage
Skills and Qualifications
- Must be able to operate a computer & tablet at a high level.
- Able to navigate through ServiceCore at a high level.
- Strong leadership & team management skills.
- Excellent problem-solving abilities, with a focus on optimizing daily routes through experience.
- Ability to coach, mentor, & train employees to enhance performance.
- Experience managing safety protocols & handling claims.
- Exceptional communication skills with the ability to work collaboratively across departments.
Requirements
- Valid Driver's License: A clean driving record and the ability to operate larger vehicles or trucks (CDL preferred but not required).
- Previous Experience
- Physical Stamina: Ability to lift and maneuver heavy equipment (50-75 lbs.) and perform physical tasks in varying weather conditions.
- Drug Screening & Background Check: Must be able to pass a routine drug screening and background check.
- Time Management: Strong organizational skills to manage routes efficiently and meet delivery deadlines.
- Attention to Detail: Commitment to maintaining high standards of cleanliness, safety, and functionality.
- Customer Service Skills: Friendly and professional demeanor when interacting with clients.
- Problem-Solving Abilities: Quick thinking to address challenges like location issues or unexpected requests.
Join our team as an Operations Supervisor where you can make a significant impact on our operational success!
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Rocky Mount, NC 27804 (Required)
Ability to Relocate:
- Rocky Mount, NC 27804: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000 - $60,000