Account Services Manager

Account Services Manager

Advanced Powder Products, Inc. (APP) is hiring an Account Services Manager to join our rapidly growing technology company. For over two decades, APP has been developing and manufacturing complex net-shape components using metal injection molding (MIM) and 3D metal printing technologies for the medical, industrial and defense industries. Our proprietary technologies, ProtoMIM and Printalloy position APP as the first choice for some of the largest Original Equipment Manufacturers (OEM) in the country. We design, engineer and produce metal components that improve the performance of our clients medical devices, hand tools, and sporting goods.

At APP, we realize that we are only as good as our people. For that reason, we offer a competitive benefits package that includes PTO, paid holidays, 401k with company match, medical, dental, vision, long term and short-term disability life and AD&D insurance.

Guided by four core values, we tackle complex challenges and push the boundaries of the industry. We encourage fun. We strive for excellence. We foster accountability. We promote transparency. As we continue to grow, APP looks to hire self-driven individuals who move fast and think big. We are just getting started!

www.4-app.com

Job Summary:

As an Account Services Manager at APP, you'll be the vital link between our company and our customers, ensuring seamless communication and top-notch customer service from order placement to product delivery. Your role is pivotal in driving customer satisfaction and resolving any issues promptly and accurately.

Job Characteristics:

• A highly customer focused position whose primary duty is to drive both internal and external customer satisfaction
• Responsible for interpreting customer requests and issues quickly and accurately
• Involves varied activities with multiple, simultaneous projects and tasks
• Excellent problem solving skills required for a fast-paced environment
• Job has a technical/analytical aspect requiring understanding of APP systems and manufacturing processes
• Must be a team player who can influence others that do not report to you
• Must provide clear, direct, assertive direction to internal and external stakeholders
• Focused on efficient, accurate, quality work output

Job Responsibilities:

• Respond to and remedy customer inquiries in a friendly, prompt, accurate manner
• Provide error free entry of purchase orders into ERP
• Manage and track production orders, contracts, and pricing with customers
• Identify any supply issues and provide resolution
• Develop and maintain thorough knowledge of customer needs and requirements and provide timely and accurate solutions
• Planning, organizing and communicating production schedule for all manufacturing, engineering, and R&D products based on customer demand and production capacity
• Develop and maintain thorough knowledge of APP manufacturing processes and constraints to enable accurate forecasts to external and internal customers
• Advocate for the customer to ensure their needs are satisfied
• Provide customers with manufacturing, inventory, and planning reports
• Maintain excellent communication with our clients, sales and operations teams
• Communicate demand needs and constraints to operations and be an active participant in creating resolution
• Drive and monitor customer satisfaction
• ERP / Custom Software implementation and use

• Bachelors Degree in related field or at least 5 years applicable experience
• Excellent oral, written and phone communication skills. (i.e. tone, vocabulary, subject knowledge, etc.)
• Must have good organization and time management skills
• Must have strong analytical skills and proficiency in Excel, Word, ERP systems, PowerPoint and Outlook
• Strong commitment to customer advocacy and exceptional customer service
• A detailed oriented, self-starter who thrives in a fast-paced environment
• Ability to act as a liaison between multiple departments with efficiency
• Possess diplomatic skills and be a quick, responsive thinker
• Helpful in nature and have strong, friendly follow-up skills

Advanced Powder Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.