What are the responsibilities and job description for the Customer Care Representative position at Advanced Radiology Consultants?
Join Our Team: Committed to Quality and Patient-Centered Care!
Are you a detail-oriented and organized professional looking to make a difference in a healthcare setting? At Advanced Radiology, we are dedicated to providing the highest quality radiology services and continually enhancing the patient experience. We are seeking a Customer Care Representative to join our team and support our mission of excellence in patient care.
Why Join Us?
- Excellence in Care: We uphold the highest standards in patient care and safety.
- Innovative Environment: We embrace continuous improvement and innovation to enhance the patient experience.
- Supportive Team: Be part of a collaborative team that values your expertise and dedication.
Schedule: Monday through Friday 9:30am to 6:00pm with 1 full weekend every 4 weeks hours 8:00am to 4:30pm.
Position Summary:
This customer service oriented role is on the front-line of answering calls and scheduling appointments for patients. Customer Care Representatives answer calls in a friendly, welcoming, and timely manner while verifying patient information and executing pre-screening duties.
Essential Job Duties and Responsibilities:
- Answer telephone calls to schedule appointments for new or current patients.
- Outbound calls to schedule appointments.
- Reviews preps, follows scheduling guidelines and prescreens patients appropriately.
- Verifies and updates patient demographic data and insurance coverage while scheduling appointments.
- Respects patient confidentiality by adhering to HIPAA standards.
- Follows up with patients through various communication channels.
Knowledge, Skills and Abilities:
- Ability to multi-task and function in a fast paced, high call volume environment.
- Demonstrates initiative in problem solving and resolving customer satisfaction issues
- Excellent organizational skills
- Customer service skills - empathetic, active listener, who has strong follow through skills
- Proficient computer skills and data entry skills
- Critical thinking – the ability to think creatively, problem solve and work independently
Educational Requirements:
- High school diploma or general education degree (GED)
- One year related experience and/or training; or equivalent combination of education and experience
Work Smart, Live Well: The success of Advanced Radiology is earned every day through our dedication to quality patient care and continual improvement of the patient experience. Our success allows us to enjoy a wide range of benefits designed to support and enhance our lives, both at work and at home.
Health Benefits:
- Medical and Prescription Drug Coverage
- Dental Coverage
- Vision Coverage
- Health Savings Account (HSA) with Matching Employer Contribution
Additional Benefits:
- Generous Paid Time Off (PTO)
- Paid Holidays
- 401(k) Plan with Employer Contribution
- Annual Profit-Sharing Plan Contribution
- Paid Opt-Out Benefit Option
- Basic Life and Accident Insurance
Voluntary Benefits:
- Supplemental Life Insurance
- Critical Illness Insurance
- Accident Insurance
- Long-Term Disability
Working Smart:
- Flexible Scheduling
- Modality Cross-Training
- CE Tuition Reimbursement
- Certification Fee Reimbursement
- Professional Membership Fee Reimbursement
- Community Event Participation
- Company-Provided Uniform Tops
Living Well:
- Wellness Challenges with Prizes
- Free BJ’s Warehouse Membership
- Employee Assistance Program (EAP)
- LifeMart Corporate Discount Program
Advanced Radiology is an Equal Opportunity Employer, offering outstanding compensation and benefits plans designed to reward and retain exceptional employees. Apply today and join our team of dedicated and caring professionals!
