What are the responsibilities and job description for the Patient Services Specialist / PCA position at Advanced Radiology Consultants?
Join Our Team: Committed to Quality and Patient-Centered Care!
Are you a detail-oriented and organized professional looking to make a difference in a healthcare setting? At Advanced Radiology, we are dedicated to providing the highest quality radiology services and continually enhancing the patient experience. We are seeking a Patient Services Specialist / PCA to join our team and support our mission of excellence in patient care.
Why Join Us?
- Excellence in Care: We uphold the highest standards in patient care and safety.
- Innovative Environment: We embrace continuous improvement and innovation to enhance the patient experience.
- Supportive Team: Be part of a collaborative team that values your expertise and dedication.
Schedule: Mon-Fri 3:30pm-9:00pm w/ rotating Saturdays
The primary function of this position is split between front desk duties and assisting the technologist with patient care. To ensure patient comfort and exceptional service while providing complete, accurate information to patients, staff, ARC physicians, and referring physicians to support the highest standard of compassionate patient care and efficient operations.
Essential Job Duties and Responsibilities:
- Greet patients and visitors with warmth, compassion, and demonstrated commitment to exceptional service.
- Communicate with referring physicians, patients and others by telephone to provide information, answer questions, schedule appointments and call backs, etc.
- Complete patient admission process accurately and efficiently.
- Provide and explain exam preps to patients, resolve patients’ questions or concerns; if necessary seek assistance from technologists or physicians.
- Receive and record patient copays as required by health insurance carriers; ensure that collected cash and checks are processed according to established protocols and schedules.
- Provide assistance to technologists, patient care assistants, physicians and other ARC staff as requested.
- Scan documents accurately.
- Ensure that incoming faxes are delivered and/or acted on immediately.
- Maintain records of all outside reads; ensure that results are communicated on time.
- Stocking and preparing radiologic rooms; and assisting the patient on and off the exam table.
- Weekend hours required on rotating schedule.
Knowledge, Skills and Abilities:
- Ability to multi-task and function in a fast paced, high volume environment is a must
- Strong typing skills desired
- Bi-lingual skills are helpful
- Basic knowledge of anatomy and medical terminology
- Ability to assist patients on and off exam tables
Educational Requirements:
- High school diploma or general education degree (GED)
- Graduate of Medical Office Assistant Program preferred
- Minimum 1-2 years’ related experience and/or training; or equivalent combination of education and experience.
Advanced Radiology is an Equal Opportunity Employer, offering outstanding compensation and benefits plans designed to reward and retain exceptional employees. Apply today and join our team of dedicated and caring professionals!
