What are the responsibilities and job description for the Radiology Order Representative position at Advanced Radiology Consultants?
Join Our Team: Committed to Quality and Patient-Centered Care!
Are you a detail-oriented and organized professional looking to make a difference in a healthcare setting? At Advanced Radiology, we are dedicated to providing the highest quality radiology services and continually enhancing the patient experience. We are seeking a Radiology Order Representative to join our team and support our mission of excellence in patient care.
Why Join Us?
- Excellence in Care: We uphold the highest standards in patient care and safety.
- Innovative Environment: We embrace continuous improvement and innovation to enhance the patient experience.
- Supportive Team: Be part of a collaborative team that values your expertise and dedication.
Schedule: Monday through Friday 9:30am to 6:00pm with 1 full weekend every 4 weeks hours 8:00am to 4:30pm
Position Summary:
Radiology Order Representatives manage incoming physician orders through a variety of intake points. Meticulous attention to detail, proper auditing of order and obtaining corrections are primary responsibilities.
Essential Job Duties and Responsibilities:
- Manages all incoming documents for imaging procedures from multiple locations.
- Conducts a thorough and detailed audit on incoming documents, assuring that the order is compliant.
- Renames, extracts, and rotates all pages.
- Creates an order and assign to appropriate outbound work list in EPIC.
- Establishes new patient accounts for all patients that are currently not set up in EPIC.
- Makes outbound calls to referring physician to clarify additional or missing information.
- Compares order to scheduled exam(s), works with contact center or site to update booking if needed.
- Works alongside radiologists and clinical site to assist with reaching referring physicians.
- Assists with incoming calls from clinical sites and corporate phone line.
- Accurate and timely communication with clinical operations and patients.
- Manages e-mail communication between patients and scheduling.
- Assists in managing excel spreadsheet tracking of incoming orders.
- Provides assistance in scheduling appointments for FL and X-Ray.
- Provides assistance to contact center as needed.
- Audits their own work to ensure quality and reports safety or quality events.
- Respects patient confidentiality by adhering to HIPAA standards.
- Attends meetings, training, learning and development sessions as required.
Knowledge, Skills and Abilities:
- Excellent organizational skills and ability to multitask in a high paced environment.
- Customer service skills - empathetic, active listener, who has strong follow through skills
- Proficient computer skills and data entry skills
- Basic knowledge of anatomy and medical terminology preferred
- Listen to feedback or constructive criticism from management and apply it to themselves
- Critical thinking – the ability to think creatively, problem solve and work independently
Educational Requirements:
- High school diploma or general education degree (GED)
- One year related experience and/or training; or equivalent combination of education and experience
Work Smart, Live Well: The success of Advanced Radiology is earned every day through our dedication to quality patient care and continual improvement of the patient experience. Our success allows us to enjoy a wide range of benefits designed to support and enhance our lives, both at work and at home.
Health Benefits:
- Medical and Prescription Drug Coverage
- Dental Coverage
- Vision Coverage
- Health Savings Account (HSA) with Matching Employer Contribution
Additional Benefits:
- Generous Paid Time Off (PTO)
- Paid Holidays
- 401(k) Plan with Employer Contribution
- Annual Profit-Sharing Plan Contribution
- Paid Opt-Out Benefit Option
- Basic Life and Accident Insurance
Voluntary Benefits:
- Supplemental Life Insurance
- Critical Illness Insurance
- Accident Insurance
- Long-Term Disability
Working Smart:
- Flexible Scheduling
- Modality Cross-Training
- CE Tuition Reimbursement
- Certification Fee Reimbursement
- Professional Membership Fee Reimbursement
- Community Event Participation
- Company-Provided Uniform Tops
Living Well:
- Wellness Challenges with Prizes
- Free BJ’s Warehouse Membership
- Employee Assistance Program (EAP)
- LifeMart Corporate Discount Program
Advanced Radiology is an Equal Opportunity Employer, offering outstanding compensation and benefits plans designed to reward and retain exceptional employees. Apply today and join our team of dedicated and caring professionals!
