Demo

Medical Support

Advanced Recovery Concepts
Beachwood, OH Full Time
POSTED ON 1/20/2025
AVAILABLE BEFORE 4/20/2025

Job Description

Job Description

Description :

Job Title : Medical Support

Location : Beachwood, Ohio

Schedule : Monday - Friday

Shift : 8 : 30am - 5 : 00pm- IN OFFICE

Hourly rate from $18.50-$20.00

We're in search of an energetic, eager to learn candidate for our Support position. If you are looking to learn new skills, be involved in state-of-the-art patient care, have a passion for helping others and are a team player, this might be the job for you! We will train you in all aspects of the role!

What we're looking for in a Support Candidate :

  • At least one year experience in the healthcare setting, or graduated from college with a behavioral health related major;
  • Behavioral Health experience preferred;
  • Must be comfortable with hands on patient care;
  • Must be passionate about patient care and possess excellent interpersonal skills;
  • Strong ability to multi-task, prioritize, and stay focused;
  • Excellent written and verbal communication skills in English language;
  • Strong attention to detail, accuracy and organizational skills;
  • Great ability to work collaboratively and having excellent team building skills;
  • Adequate understanding of billing and collection practices preferred;
  • Physically able to walk, stand, lift, stoop and bend;
  • Proficiency in Microsoft Word. Proficiency in Microsoft Office preferred;
  • Possess adaptability and initiative;
  • Ability to maintain confidentiality.
  • Ability to function well independently, as well as a member of a team, ability to work productively and effectively;

Medical Support Job Summary :

Medical Support is responsible for assisting with setting up, and delivering daily TMS treatments to patients, performing neuropsychiatric testing if applicable, administering EEGs and neurofeedback treatments if applicable, cooperatively working alongside providers, performing front desk duties such as checking in patients, collecting copays, answering phones and other related duties, as well as additional tasks when requested by the Practice Manager. Medical Support shall work closely with clinicians, the Practice Manager, and support staff who manage all patient inquiries, intakes, TMS, and other Practice operations. This is truly a team effort to provide the best possible patient care!

Duties / Responsibilities of the Medical Support :

  • Assisting providers during initial TMS appointments and administering ongoing daily TMS treatment sessions;
  • Performing front desk duties including, but not limited to checking in patients, collecting copays, answering phones, auditing patient charts, providing support to clinicians as needed;

  • Performing accurate electroencephalograms (EEGs) on patients as ordered by providers;
  • Assisting patients with neurofeedback treatments;
  • Rooming patients and setting them up for neuropsychiatric testing and evaluation;
  • Checking patient vitals as needed;
  • Charting relevant information in electronic medical record (EMR) system daily;
  • Keeping treatment and testing rooms clean and organized at all times, including preparation and clean-up of treatment and testing room before and after patients;
  • Following applicable guidelines regarding PPE and disinfecting of the treatment room / other areas;
  • Monitoring of patients during treatment and testing;
  • Keeping in contact and working closely with Practice Manager;
  • Performing all duties and responsibilities assigned by the Practice Manager;
  • Assisting patients with disabilities, including those wheelchair-bound;
  • Assisting in emergency situations;
  • Maintaining HIPAA and OSHA compliance;
  • Handling all documents and medical records in a confidential manner and in compliance with HIPAA and other applicable laws and regulations;
  • Obtaining and recording of patient consents and related documents, if applicable;
  • Performing clinical support duties as assigned, including contacting insurance companies for authorizations, completing documents, etc.;
  • Maintaining professional demeanor and high level of service, at all times, with Company's patients, employees, and business contacts;
  • Following treatment protocol(s) as instructed, including reporting treatment progress;
  • Providing a safe and therapeutic environment for patient care;
  • Maintaining a high degree of accuracy regarding all details;
  • Assist with ongoing clinical trials as needed;
  • Assuming other duties and responsibilities as assigned.
  • Education :

  • College degree
  • Experience :

  • Minimum of 1 year of experience in a medical support role, or college degree preferably focusing on behavioral health.
  • Physical Requirements :

  • Manual dexterity to operate office equipment.
  • May require long periods of sitting and standing.
  • Must have normal or corrected vision and be able to clearly communicate verbally by phone or in person.
  • Good communication skills and emotional resilience to provide support to patients facing mental health challenges.
  • Minimum salary / hourly : $18.50

    Maximum salary / hourly : $20.00

    The pay range displayed on this job posting reflects the anticipated range for this position. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of ARC Health’s benefits package, which includes, among other benefits, healthcare / dental / vision, and retirement.

    Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any ARC Health Partners.

    Requirements :

    Salary : $19 - $20

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