What are the responsibilities and job description for the Intake Coordinator position at Advanced Recovery Systems?
Overview
We are looking to add Intake Coordinators to our team Full Time (NOT REMOTE) Hours 2pm to 10pm days differ (Saturday & Sunday included) Advanced Recovery Systems is an integrated behavioral healthcare management company dedicated to the treatment of addiction, substance abuse, and mental health issues. We put behavioral health front and center, providing assistance to people with substance abuse issues, addictions and mental health concerns.
With facilities in various regions of the U.S., we have been furthering this mission since our inception, applying our advanced approach to patient care.
Every facility in the Advanced Recovery Systems network strives to provide the highest quality of care, using evidence-based therapeutic models that really work. Our goal is to help men, women and adolescents live healthy, happy lives without the burden of substance abuse or mental illness.
Pay Minimum
USD $17.00/Yr.Pay Maximum
USD $20.00/Yr.Responsibilities
Intake coordinators provide the initial contact a client has with The Recovery Village unless they have had direct contact with one of the business development representatives. They may conduct brief telephone screenings to determine the nature and extent of the client's presenting issue, and whether The Recovery Village can provide the services the client is requesting.
If applicable to the setting, intake coordinators may be responsible for obtaining insurance information. After an intake assessment is completed, the intake coordinator discusses admission with the Admissions Director. At times the intake coordinators may determine that the agency or organization is not an appropriate match for a client's needs and will refer the client to a more suitable facility.
Core Job Duties
- Maintain strict client confidentiality.
- Responsible for demonstrating a positive image
- Answers the telephone within three (3) rings using an appropriate greeting
- Attempt to obtain key information to impact first call close and connection process
- Effectively connect with the caller to allow them to see you as the expert
- Conducts pre-admission assessments to determine appropriateness for admission.
- Provide program information to prospective clients and families as needed.
- Makes copies/send faxes as needed
- Provides visitors or callers with general and specialized information about the facility
- Conduct telephone conversations in a friendly and professional manner
Other Required Tasks
- Maintains clear communications with supervisors and co-workers
- Follows all policy and procedures of The Recovery Village
- Receives and screens visitors and / or telephone calls, providing general and specialized information about the facility
- Work as a positive team member
- Other duties as assigned by Director of Admissions and Call Center Supervisor
- Participate in staff meetings as needed
- Provide potential business development referrals to the Director of Business Development
Qualifications
- High School diploma or equivalent.
- Experience in sales highly desired, especially Complex Selling.
- Any experience working in Mental Health or Addiction Treatment is very helpful.
BENEFITS: Benefits begin on the 1st day of the month following date of hire.
- Pay: Competitive pay
- Paid Time Off: Up to 3 weeks of paid time off per year plus sick pay & holiday pay
- Retirement: 401K match
- Insurance: Health, Vision, Dental, Life & Teladoc access
- Matching HSA -up to $1500 a year contribution from the company to your HSA.
- Employee Referral Bonus you can earn up to $4,000
Salary : $17 - $1,500
