Intake Coordinator

Overview

We are looking to add Intake Coordinators to our team Full Time! Highly Desireable: Sales experience (Timeshares, automotive, real estate, high end retail); Hospitality and Call Center customer service experience Pay range $17 to $20 per hour  End of year bonuses!  Biannual reviews for possible pay increases! Persons who meet the minimum qualifications below and are in long-term recovery are encouraged to apply  NOTE: This is NOT a remote position.  It is 100% in office at our call center in Winter Park, FL.  Advanced Recovery Systems is an integrated behavioral healthcare management company dedicated to the treatment of addiction, substance abuse, and mental health issues.  We put behavioral health front and center, providing assistance to people with substance abuse issues, addictions and mental health concerns.

 

With facilities in various regions of the U.S., we have been furthering this mission since our inception, applying our advanced approach to patient care.

 

Every facility in the Advanced Recovery Systems network strives to provide the highest quality of care, using evidence-based therapeutic models that really work. Our goal is to help men, women and adolescents live healthy, happy lives without the burden of substance abuse or mental illness.

 

 

Pay Minimum

USD $17.00/Yr.

Pay Maximum

USD $20.00/Yr.

Responsibilities

Intake coordinators provide the initial contact a client has with The Recovery Village unless they have had direct contact with one of the business development representatives. They may conduct brief telephone screenings to determine the nature and extent of the client's presenting issue, and whether The Recovery Village can provide the services the client is requesting.

If applicable to the setting, intake coordinators may be responsible for obtaining insurance information. After an intake assessment is completed, the intake coordinator discusses admission with the Admissions Director. At times the intake coordinators may determine that the agency or organization is not an appropriate match for a client's needs and will refer the client to a more suitable facility.

 

Core Job Duties

• Maintain strict client confidentiality.
• Responsible for demonstrating a positive image
• Answers the telephone within three (3) rings using an appropriate greeting
• Attempt to obtain key information to impact first call close and connection process
• Effectively connect with the caller to allow them to see you as the expert
• Conducts pre-admission assessments to determine appropriateness for admission.
• Provide program information to prospective clients and families as needed.
• Makes copies/send faxes as needed
• Provides visitors or callers with general and specialized information about the facility
• Conduct telephone conversations in a friendly and professional manner

Other Required Tasks

• Maintains clear communications with supervisors and co-workers
• Follows all policy and procedures of The Recovery Village
• Receives and screens visitors and / or telephone calls, providing general and specialized information about the facility
• Work as a positive team member
• Other duties as assigned by Director of Admissions and Call Center Supervisor
• Participate in staff meetings as needed
• Provide potential business development referrals to the Director of Business Development

Qualifications

• High School diploma or equivalent.
• Experience in sales highly desired, especially Complex Selling.
• Any experience working in Mental Health or Addiction Treatment is very helpful.

 

 

We offer great benefits including 401(k), generous paid time off plan, medical, dental, vision, and many more benefits. 

BENEFITS:

• Pay: Competitive salary
• Paid Time Off: Up to 3 weeks of paid time off per year
• Retirement: 401K match
• Insurance: Health, Vision, Dental, Life Insurance.  PLUS Teladoc access and visits at NO cost to the employee.
• Matching HSA -up to $1500 a year contribution from the company to your HSA.

  Advanced Recovery Systems is a national integrated behavior healthcare management company dedicated to the treatment of addition, substance abuse, eating disorders and mental health issues.  We invite you to learn more about us at our website!  The Company complies with state and federal nondiscrimination laws and policies that prohibit discrimination based on age, color, disability, national origin, race, religion, or sex. It is unlawful to retaliate against individuals or groups based on the basis of their participation in a complaint of discrimination or on the basis of their opposition to discriminatory practices/EEO.   We are proud to be a drug-free workplace.

Salary : $17 - $1,500