What are the responsibilities and job description for the Customer Service Representative position at Advanced Roofing Inc?
Company Overview
Advanced Roofing, established in 1983, is Florida's largest commercial roofing and specialty contractor, ranked 10th nationwide. Our reputation for high-quality work and exceptional customer service drives consistent growth year after year. Join our team and be part of an industry leader committed to excellence and innovation.
Why Join Us?
At Advanced Roofing, you’ll be part of a dynamic, fast-growing company where your contributions make a real impact. We offer a collaborative and supportive work environment, opportunities for professional growth and career advancement, a competitive compensation and benefits package, and the chance to work with industry leaders and professionals dedicated to excellence.
Your Role
As a Customer Service Representative, you’ll be the first point of contact for clients, ensuring seamless communication and operations. You’ll manage service calls from initiation to completion, assist technicians, maintain records, and perform key administrative duties to support daily workflow.
What You’ll Achieve
Coordinate and dispatch service technicians to efficiently manage schedules and geographical demands. Ensure all documentation is complete and accurate for billing and collections. Maintain up-to-date customer databases and service logs. Provide exceptional service, supporting clients, technicians, and vendors with clear communication.
Key Responsibilities
Process incoming client calls for service, maintenance, and warranty needs. Schedule and coordinate job site access for technicians. Maintain service dispatch boards and ensure timely updates. Perform accounting tasks, including collections and timesheet processing. Support administrative and clerical activities as directed by management. Participate in our on-call program to ensure 24/7 customer service excellence.
What You Bring to the Table
High school diploma or GED. 0-3 years of dispatching experience (roofing industry preferred). Proficiency in MS Office (Word, Excel, Outlook). Strong organizational and multitasking skills. Advanced customer service skills; bilingual in Spanish/English is a plus. Ability to thrive in a dog-friendly environment.
Working Conditions
Commitment to safety and compliance with OSHA, state, and federal regulations. Must pass a background investigation and pre-employment drug screening.
Our Commitment to You
We honor our employees' individuality and contributions, providing an inclusive, diverse, and supportive work environment. We are an equal-opportunity employer of protected veterans and individuals with disabilities.
Ready to Join the Team?
Apply today to become part of a company that values your dedication and professionalism. Together, we’ll continue to set the standard for roofing excellence.
CC-C024413 EOE DFWP
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