Demo

Sales & Patient Success Call Center Specialist

Advanced Rx
Fort Washington, PA Full Time
POSTED ON 3/7/2025
AVAILABLE BEFORE 6/4/2025

About Advanced Rx :

Advanced Rx has been a leader in ENT-focused compounding pharmacy for over a decade, delivering customized medications that improve patients' lives. We've achieved consistent year-over-year growth by prioritizing quality, affordability, and exceptional service. Now, we're expanding our team with driven sales professionals ready to capitalize on our success.

What You'll Do :

As a Sales & Patient Success Specialist , you'll be at the forefront of our growth, directly impacting our revenue while providing life-changing solutions to patients. This isn't just a customer service role; it's a sales-driven position where your ability to connect, educate, and close will be rewarded.

  • Drive Sales : Make a high volume of outbound calls to convert new patients and process prescription orders, along with inbound phone calls
  • Maximize Revenue : Identify and capitalize on opportunities to recommend additional sinus treatment products, boosting sales and patient satisfaction.
  • Educate and Close : Clearly explain the benefits of our customized medications, handle objections, and secure patient orders.
  • Hit Your Targets : Consistently meet and exceed daily / weekly call activity metrics, revenue goals, and conversion rates.
  • Collaborate and Succeed : Work closely with pharmacists, customer service representatives, and management to deliver seamless service.

Compensation :

  • The Patient Sales and Service Representative will be paid an hourly rate of $19-21 / hour with opportunities for monthly bonuses based on revenue sold and conversion of orders.
  • Annual On-Target Earnings (Hourly Wage Bonus) : $45,000-$55,000

    Current Available Shifts :

  • Monday - Friday 10 : 30 AM - 7 : 00 PM EST with rotating, half-day Saturdays (11 : 00 AM - 3 : 00 PM).
  • Potential for this to switch to 11 : 30 AM - 8 : 00 PM EST later on

    What you bring :

  • Proven Sales Track Record : Experience in transactional sales, customer support, or success, with a demonstrated ability to meet and exceed performance metrics.
  • Hunter Mentality : Comfortable with proactive outreach and a passion for closing deals.
  • Excellent Communication : Exceptional communication skills, with the ability to build rapport and influence others.
  • Basic Computer Proficiency : Comfortable navigating web-based platforms, including Google Suite, Salesforce, and other communication tools.
  • Goal-oriented : Highly motivated and driven by achieving sales targets and contributing to company growth.
  • Adaptability : Thrives in a fast-paced environment and embraces change.
  • Location : You must reside in one of the following states : Arizona, Florida, Georgia, North Carolina, Ohio, Pennsylvania, Puerto Rico, Texas.
  • NOT Required : PREVIOUS PHARMACY or HEALTHCARE EXPERIENCE
  • What Advanced Rx can offer you :

  • Competitive Hourly Wage Monthly Sales Bonuses
  • Comprehensive Benefits Package (Medical, Dental, Vision)
  • 401k Matching
  • Paid Time Off and Holidays
  • Paid Training and Growth Opportunities
  • Closed on Sundays.
  • The video below demonstrates the process and service that a Patient Service and Sales Representative can expect once a prescription is received directly by an ENT physician :

    Check out our company culture events throughout the years!

    Salary : $45,000 - $55,000

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