What are the responsibilities and job description for the Procedure Scheduler position at Advanced Spine and Pain?
The Procedure Scheduler is responsible for obtaining authorizations and scheduling procedures in a timely manner.
Essential Functions:
- Consistently maintain proper documentation within the EMR regarding the procedure authorizations & its details.
- Responsible for loading authorizations in the EMR, per workflow.
- Responsible for making outbound calls to new patients to schedule procedures.
- Responsible for managing and upkeeping procedure folders.
- Diligently notifying and following up with patients and external entities as needed within a timely manner regarding their procedure(s).
- Responsible for answering inbound phone calls in a pleasant manner.
- Responsible for establishing and maintaining positive relationships with external entities.
- Responsible for pulling and returning voicemails within 2 hours.
- Must schedule appointments appropriately and accurately.
- Ability to communicate with patients and third parties proficiently and professionally.
- Creating new patient charts in the EMR, obtaining, and loading accurate information.
- Uploading incoming records/authorizations into the patients’ charts.
- Maintains HIPAA at all times.
- Request medical clearances.
EDUCATION
- High school diploma / GED Certification
EXPERIENCE
- Three to five years’ work experience in a medical office setting.
- 2 years prior procedure scheduling preferred.
KNOWLEDGE
- Working knowledge of insurances.
- Strong office and computer skills, experience with paperless workflows.
- Prior use of practice management and EMR programs.
- Work independently while maintaining a positive attitude.
SKILLS
- Skilled communicator and ability to work effectively in resolving problems.
- Solid organizational skills.
- Exceptional attention to detail.
- Work independently while maintaining a positive attitude.
