What are the responsibilities and job description for the Senior Account Manager position at Advanced Systems Group LLC?
About Us:
Advanced Systems Group, LLC enables creativity through better technology and operations for media creatives and content owners. From acquisition to delivery, on-premises or in the cloud, ASG ensures our clients’ success through tailored solutions. One of North America’s largest Media and Entertainment Technology and Operations suppliers, we provide engineering services, physical and cloud integration, training, support, and managed services. Our Managed Services deliver customized operations and services for all phases of media production, including creative and engineering. Founded in 1997, and providing nationwide services, ASG has teams based in Northern California, Los Angeles, the New York Tri-State Area, the Southeastern US, and the Rocky Mountain Region.
This role is remote, but candidates in our key territories of Los Angeles, New York City, San Francisco, and Seattle are preferred.
We are looking for:
Advanced Systems Group LLC. is seeking an experienced Account Manager to support our Creative Agency team within Managed Services and manage and build relationships with current and prospective clients.
The Senior Account Manager will be responsible for developing and maintaining strong relationships with clients who utilize our creative and production managed services. Working with some of the world’s largest tech companies, you will serve as the primary point of contact, ensuring client satisfaction, identifying opportunities for upselling or cross-selling, and collaborating with internal teams to deliver exceptional service. Your role will involve understanding client needs, providing strategic guidance, and managing the overall account lifecycle. With a focus on business development, you will identify opportunities to grow business with existing clients and work with the organization’s sales team to find new clients and new revenue streams. The Account Manager will represent ASG’s creative agency service, partnering with agency leadership on project scoping, developing client proposals, and being the initial point of contact for clients during the briefing stage. A strong background in creative agency account management and an understanding of production operations will ensure success in this role.
Job Responsibilities:
- Client and Team Management:
- Builds and nurtures strong relationships with key stakeholders within client organizations
- Works closely with clients to understand their needs; identifies and suggests deliverables, products, or services that will meet those needs
- Regularly communicates with clients to ensure satisfaction and address any concerns
- Collaborates with agency leadership and various other internal departments, i.e. Department Heads, Human Resources, Resource Operations, Finance, etc., to ensure that they fulfill all customer requests
- Resolves client complaints, staffing problems, and other issues that may interfere with efficient account operations
- Client and Team education on co-employment best practices
- Stay up to date on our unique extended workforce policies that best assist our clients and our employees.
- Account Planning and Strategy:
- Partner with the Head of Strategy to identify opportunities for upselling or cross-selling additional services
- Collaborate with clients to develop long-term strategic roadmaps aligned with their business goals
- Reviews and analyzes sales and operational records and reports; uses data to project sales, determine profitability and targets, and identify potential new markets
- Collaborates with Managed Services leadership and executive leadership to develop sales quotas and strategies
- Provides monthly and quarterly reporting both internally to leadership and externally to clients on finance and billing statuses, account strategy and operations, and growth opportunities
- Working in Monday.com, maintain database of client information and track account details
- Finance Management:
- Tracks and reports on client data, including revenue, project types, hiring, and forecasting
- Manages client rate sheets and ensures we are providing the right service model for the client’s business needs
- Builds quotes for embedded teams and agency services, ensuring pricing is competitive while also maintaining sales margains
- Working with the Finance Manager, oversees and monitors client budget, flagging potential changes
- Service Delivery Oversight:
- Work closely with internal teams (e.g., technical support, project management) to ensure timely and high-quality service delivery
- Monitor service performance against SLAs (Service Level Agreements) and KPIs (Key Performance Indicators)
- Address any issues or escalations promptly to ensure client satisfaction
- Contract Management:
- Drafts, negotiates, and executes client SOW
- Manages client POs, ensuring timely invoicing
- Negotiate contract terms and renewals, working closely with legal and finance teams
- Ensure compliance with contractual obligations and service agreements
- Market and Competitive Analysis:
- Stay informed about industry trends, market developments, and competitive landscape
- Identify opportunities for service innovation and differentiation
Qualifications & Experience:
- Bachelor's degree in Arts (Film and Cinema), Business, Broadcast or related field, or equivalent experience
- 8-10 years' experience in creative agency account management, with strong understanding of the creative production process
- An exceptional record of sales leadership experience is required
- Ability to travel as-needed to client sites and team meetings within the U.S. required, up to 20%
Compensation & Benefits:
This full-time role offers a salary of $130,00 - $160,000 depending on experience and is eligible for additional incentives.
At Advanced Systems Group, we prioritize an inclusive work environment and offer a variety of benefits to support our diverse team, including:
- Comprehensive medical coverage with 3 different plans to fit your needs, and 100% of the employee medical premium covered by ASG, and affordable rates for your family.
- Discounts on health and wellness programs, plus savings on travel and more.
- Voluntary benefits including disability, accident, critical illness insurance, and pet insurance.
- Employee Assistance Program offering counseling, financial coaching, and more.
- Paid time off to relax and recharge.
- Additional benefits to help you plan for the future, like life insurance and 401k.
Interested applicants, including those from Washington state, may contact recruiting@asgllc.com to request a full disclosure of the benefits offerings.
Advanced Systems Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
