Senior Collaboration Solutions Analyst

We are looking for a Senior Collaboration Solutions Analyst who will act as a bridge between the business and the IT Department, focusing on identifying, creating, storing, sharing, and applying collaborative solutions. The Analyst will translate user requirements into solutions, recommend efficient and user-friendly approaches, and ensure compliance with policy requirements regarding information access, classification, security, and privacy.

Essential Duties and Responsibilities:

• Collaborate with stakeholders to understand collaboration technology needs.
• Work with end users, process experts, and other stakeholders to document requirements.
• Investigate, troubleshoot, and remediate collaboration systems issues.
• Ensure timely project execution and adherence to quality standards.
• Conduct solution reviews with project teams prior to design and development activities and ensure solutions align with business requirements.
• Identify areas of improvement in proposed designs and negotiate with stakeholders to implement changes.
• Perform complex SharePoint, Service Now, Power Platform, and Nintex Power User functionality to create solutions that solve business needs and provide value.
• Use Digital Workspace tools to configure the firm's custom solutions; facilitate the migration of new and existing business processes into a digital workspace tool by working with users; utilize custom Digital Workspace tools and solutions to offer on-demand, customized training where necessary.
  
  

Knowledge, Skills and Abilities:

• Extensive knowledge of Service Now, SharePoint, Nintex, Power Platform, and related Microsoft 365 technologies.
• Ability to translate business requirements into deliverable solutions.
• Excellent communication skills, both verbal and written.
• Understanding of information management, enterprise content management, knowledge management, system security, and search.
• Ability to manage through ambiguity, build alignment, and create buy-in with cross-functional teams.
• Ability to handle confidential materials and matters with discretion.
• Self-motivated, proactive, and able to work independently.
• Ability to manage multiple and conflicting priorities under pressure.
• Commitment to quality and professional customer service.
• Ability to identify opportunities to enhance productivity and efficiency.
  
  

Education and/or Experience:

• Bachelor's degree; any combination of training, education, or experience that demonstrates the ability to perform the duties of the position may be considered.
• Two (2) or more years’ experience with Service Now.
• Five (5) or more years’ experience with Power BI, SharePoint, and Nintex.
• Five (5) or more years’ experience with integrating Microsoft Office software capabilities in SharePoint, Power BI, and Nintex.