Education Service Advisor / Test Examiner

Position: Education Service Advisor/Testing Examiner

Employment Type: Full Time, Non-Exempt

Starting Salary Range: Varies by location

Experience: Yes

Summary:

The Contractor shall assist ACES professionals in the delivery of adult education programs such as Tuition Assistance Eligibility, Army Personnel Testing, ArmyIgnitED Enrollment, and Review of Soldiers academic history.

Duties:

• Promote lifelong learning opportunities through degree programs, testing opportunities, and other certification programs available to Soldiers and family members.
• Be professional and knowledgeable of all Army Continuous Education Services (ACES) Programs and Services.
• Acknowledge and determine the reason for client visits or contact and refer appropriately.
• Ensure ArmyIgnitED account access requests are approved or rejected. Ensure client understands the reason for rejection.
• Ensure a contact note is documented within ArmyIgnitED when a client fails to comply with requests for additional information pertaining to a tuition assistance request.
• Review tuition assistance request for accuracy and ensure all required information and documents are uploaded in ArmyIgnitED eFile prior to approval by the ESS.
• Provide guidance to clients on applying for tuition assistance through ArmyIgnitED. Ensure client understand request must be approved before the course start date
• Assist clients in establishing educational goals, develop plans to achieve those goals, and monitor progress.
• Provide guidance to clients concerning how to navigate the VIAsmart link within ArmyIgnitED and how to select a college major and/or school in VIA.
• Provide guidance to clients about how to create a course planner in ArmyIgnitED. Ensure TA request meets degree requirements. Ensure clients understand the course planner approval process.
• Monitor course planner queue and review, approve, or reject degree plan and/or course planner. Ensure completion as determined by the ESS.
• Contact clients via email and/or telephone of accepting a ArmyIgnitED helpdesk case. Ensure helpdesk case is closed, escalated, or returned. Ensure completion as determined by the ESS.
• Respond to telephone and email inquiries. Ensure contact with clients is annotated in ArmyIgnitED student contact sheet. Ensure completion as determined by the ESS.
• Ensure clients are aware of how to apply for and maintain an active Joint Service Transcript account.
• Provide guidance to clients concerning how to navigate the Joint Service Transcript website, how to print a transcript, and how to forward transcripts to a college or university.
• Review clients previous academic history, to include but not limited to: transcripts, certifications, and manually recalculate a Grade Point Average (GPA) worksheet, if warranted. Ensure worksheet is uploaded in ArmyIgnitED.
• Apply and/or remove holds to clients ArmyIgnitED account in accordance with Army Regulation (AR) 625-1 or other education policy.
• Review all facts concerning Exception to Policy TA After-the-Fact request. Ensure clients understand the criteria for submission. Document and assist the ESS with packet submission to HQ ACES.
• Explain to clients the criteria for submitting a Request for TA Recoupment Waiver – Withdrawal for Military (WM) Reasons.
• Review Request for TA Recoupment Waiver – Withdrawal for Military (WM) Reasons for accuracy and completeness prior to coordination with ESS.
• Consult ESS prior to escalating helpdesk cases or issues for their review and/or determination.
• Inform higher education officials and unit personnel of education changes/updates as they occur.
• Provide instructions to higher education institutions concerning ArmyIgnitED invoicing, grading, and Student Agreement/Degree Plan requirements.
• Provide information to clients concerning Free Application for Federal Student Aid (FAFSA), scholarships, and other financial aid opportunities.
• Assist clients in navigating Veterans Administration (VA) and other educational related websites.
• Provide information to clients (electronically or in person) on Veterans Education Benefits to include Transfer of Education Benefits (TEB).
• Guide and assist clients with Student Loan Repayment Program (SLRP) application or other similar issue and/or refer to the ESS or SLRP helpdesk.
• Assist clients in applying for admission to programs such as Troops-To-Teachers, Inter-service Physician Assistant Program (IPAP), and Commissioning Programs.
• Prepare and conduct Power-Point education briefings for clients/units on education to include but not limited to: testing, ArmyIgnitED, Tuition Assistance, etc.
• Assist/prepare reports/documents using Excel/Power Point/Word for ACES headquarters/units/commanders regarding education information.
• Thoroughly document all verbal and written communication of services provided to clients in their ArmyIgnitED student contact sheet.
• Update, remove and/or replace education literature such as books, brochures, magazine, and handouts as determined by the ESS.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications:

• Associate’s degree or higher degree from a college or university that is accredited by an agency recognized by the U.S. Department of Education that included or was supplemented by major study in education or in a subject-matter field appropriate to the position. –OR-Combination of education and experience- courses equivalent to a major in education, or in a subject-matter field appropriate to the position, plus appropriate experience or additional course work that provided knowledge comparable to that normally acquired through the successful completion of the 4-year course of study appropriate to the position.
• Must be proficient with MS office computer programs (Word, PowerPoint, Excel), and ensure ability to access all required training tool
• Must possess communicative skills (verbal & nonverbal)

Work Environment:

This job operates in a professional environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Job Types: Full-time, Contract

Pay: $17.63 - $19.15 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Days:

• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Testing: 1 year (Preferred)
• Education Support: 1 year (Required)

Work Location: Hybrid remote in Salt Lake City, UT 84113

Salary : $18 - $19